Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Nous sommes \xc3\xa0 la recherche d\xe2\x80\x99un agent, soutien administratif, qui se joindra \xc3\xa0 notre \xc3\xa9quipe grandissante de soutien, lignes sp\xc3\xa9cialis\xc3\xa9es. En tant qu\xe2\x80\x99agent, soutien administratif, vous serez responsable de fournir une assistance administrative aux \xc3\xa9quipes de l\xe2\x80\x99indemnisation lignes sp\xc3\xa9cialis\xc3\xa9es pour assurer un service \xc3\xa0 la client\xc3\xa8le de qualit\xc3\xa9 sup\xc3\xa9rieure \xc3\xa0 nos clients.

Ce que vous accomplirez chez nous:

Surveiller la bo\xc3\xaete de r\xc3\xa9ception des nouvelles r\xc3\xa9clamations pour les multiples lignes d\xe2\x80\x99affaires des lignes sp\xc3\xa9cialis\xc3\xa9es, trier et assigner les nouvelles r\xc3\xa9clamations

Ouverture des nouvelles r\xc3\xa9clamations dans les divers syst\xc3\xa8mes

Responsable du traitement de r\xc3\xa9clamation de base

Mettre \xc3\xa0 jour diff\xc3\xa9rents syst\xc3\xa8mes li\xc3\xa9s \xc3\xa0 l\xe2\x80\x99assignation et maintenir un \xc3\xa9quilibre dans la distribution de l\xe2\x80\x99assignation des dossiers aux experts des diff\xc3\xa9rentes \xc3\xa9quipes

G\xc3\xa9n\xc3\xa9rer, collecter et / ou distribuer des rapports

\xc3\x89mettre des paiements tel que requis dans les dossiers

Identifier les opportunit\xc3\xa9s d\xe2\x80\x99am\xc3\xa9lioration des processus pour accro\xc3\xaetre l\xe2\x80\x99efficacit\xc3\xa9 et les analyser selon les proc\xc3\xa9dures en place

Fournir une assistance dans l\xe2\x80\x99entr\xc3\xa9e de donn\xc3\xa9es

R\xc3\xa9pondre aux demandes de renseignements g\xc3\xa9n\xc3\xa9raux et aider les experts avec les communications de routine

Communication interne et externe avec les fournisseurs

Respecter les directives de confidentialit\xc3\xa9 et de conformit\xc3\xa9

Prioriser et organiser le travail avec un degr\xc3\xa9 de supervision limit\xc3\xa9

Ce que vous mettrez \xc3\xa0 profit:

Au moins 2 ans d\xe2\x80\x99exp\xc3\xa9rience en soutien administratif

Exp\xc3\xa9rience avec MS Office (Word, Excel et PowerPoint)

Capacit\xc3\xa9 de prioriser et organiser sa charge de travail personnelle

Communication verbale et \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit exemplaire

Esprit d\xe2\x80\x99\xc3\xa9quipe avec une attitude positive

Volont\xc3\xa9 d\xe2\x80\x99apprendre diverses plates-formes et syst\xc3\xa8mes

Bilinguisme, le fran\xc3\xa7ais et l\xe2\x80\x99anglais, est un requis

Claims Assistant, Specialty Lines

Job code: 1099

We\xe2\x80\x99re looking for a Claims Assistant, Specialty Lines to join our growing Specialty Lines Claims team! As a Claims Assistant, you will be responsible for providing administrative assistance for our claims teams who strive to provide superior customer service for our customers.

What you\xe2\x80\x99ll do here:

Monitor Claims inbox, assign and triage new claims for multiple lines of business

Setup new claims in various Claims systems

Responsible for basic claims handling

Update various systems and maintain a balance of claims distribution to the various teams

Generating, collecting and/or distributing reports

Issue payments as requested on claims

Identify process efficiencies and relevant issues in straightforward situations, assesses each using standard procedures

Provide support for data entry

Respond to general inquiries and assist Claims handlers with routine correspondence

Internal and external vendor communication

Meet privacy and compliance guidelines

Prioritize and organize work with a limited degree of supervision

What you bring to the table:

At least 2 years of experience in administrative support

Working experience in MS Office (Word, Excel and PowerPoint)

Ability to prioritize and organize personal workload

Exemplary written and verbal communication

Team player with a positive attitude

Willingness to learn various platform and systems

Bilingualism in French and English is required

What we offer

Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.

Intact Financial