Job Description

Do you take pride in helping customers and solving problems with efficiency and empathy? We are seeking a reliable and customer-focused

Claims & Parts Analyst

to handle inquiries related to damaged products. You'll play a key role in maintaining our brand's reputation by ensuring customer concerns are addressed with care and accuracy.

What You'll Be Doing

Serve as the first point of contact for customers with issues related to defective or incomplete product orders. Respond to client inquiries via email and phone in a timely, professional manner. Process claims and initiate replacement part orders accurately. Maintain detailed records of customer interactions, orders, and solutions provided. Coordinate with internal teams to follow up and ensure timely resolution of client concerns.

What You Bring to the Role

3-5 years of experience in customer service or a similar role (claims/parts handling an asset). Excellent written and verbal communication skills in

both English and French

. Proficient in Microsoft Office. Strong attention to detail, time management, and follow-through. Self-motivated and capable of working independently, while also being a strong team player. Positive, solution-oriented attitude with a passion for helping customers.
We believe great work starts with a great work environment. Here's what we offer:

Dental Care & Vision Coverage

Extended Health Care & Life Insurance

Disability Insurance

On-Site Parking

Paid Time Off & Store Discounts

Regular Bi-Weekly Team Gatherings

You're not just filling a role -- you're part of a team that values customer experience, integrity, and continuous improvement.

Apply now

and help us turn product problems into customer wins -- one part at a time

Job Types: Full-time, Permanent

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Store discount VRSP
Work Location: In person