Job Description

About RVezy

RVezy (https://www.rvezy.com/) is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States.

RVezy serves thousands of hosts and guests across North America, and you will be helping ensure they have a safe, secure, and enjoyable experience throughout each RV rental. We have a tight-knit team that has meaningful relationships with one another. To see how we started, check out our pitch on Dragon's Den (https://www.cbc.ca/dragonsden/pitches/rvezy). Since then, we have grown exponentially, and our three-year revenue increased 286%, as mentioned in the Globe and Mail's: Canada's Top Growing Companies 2023 (https://www.theglobeandmail.com/business/rob-magazine/article-upwardly-mobile-six-of-canadas-top-growing-companies-on-how-they-keep/).

We were also named one of Ottawa's Best Places to Work (https://obj.ca/here-are-ottawas-best-places-to-work-in-2023/?no_cache=1692725825)! If you want a sneak peek at what it's like to work here, check out our Life at RVezy Instagram! (https://www.instagram.com/lifeatrvezy)



About the role

As a Claims Advisor at RVezy, you will manage and resolve insurance claims arising from RV rentals. Your role involves assessing damage, communicating with renters and owners, and collaborating with insurance providers to ensure efficient claim processing. You'll maintain accurate documentation and provide exceptional customer service, supporting clients through the claims process. Your proactive approach will help enhance the efficiency and satisfaction of our claims handling, contributing to RVezy's reputation for excellence in the RV rental market. This is a new position that has been opened to support our growth.

Key responsibilities:

Investigate, evaluate, and resolve claims in a timely and accurate manner. Act as the main point of contact for claimants throughout the claims process, maintaining open and effective communication. Assess and investigate claim documentation, including rental agreements, damage reports, and photographic evidence, to determine liability and claim validity. Negotiate settlements with claimants and service providers, ensuring fair and reasonable outcomes. Maintain detailed and accurate records of all claims activities in the company's claims management system. Provide guidance and support on claims coverage, processes, and next steps, leveraging general knowledge of the claims procedures. Contribute to the continuous improvement of the claims process and customer service standards. Exercise autonomy for claim resolutions and payment processing. Actively participate in claims and customer service standup meetings. Monitor the Slack channel for communication needed for personal claims. Demonstrate a general interest in the product, providing feedback on ways to improve.

Qualifications:

Competencies, skills, and attributes:

Bilingualism: You must be comfortable speaking English and French, and helping our customers in both languages. Strong Communication Skills: Exceptional verbal and written communication skills with the ability to engage with customers effectively across phone, email, and live chat. Problem-Solving Abilities: Analytical mindset with a knack for identifying issues, proposing solutions, and escalating when necessary. Conflict Resolution: Confident and assertive on the phone when addressing upset customers or handling disagreements, including situations where a claim has been denied, while maintaining professionalism and empathy. Customer-Centric Mindset: A genuine passion for delivering excellent customer experiences and 2-3 years of customer service experience, resolving concerns with empathy and professionalism Adaptability: Comfortable working in a fast-paced environment and adapting to new tools, processes, and challenges and team dynamics. Team Collaboration: Able to work effectively with team members and contribute to a supportive, team-oriented work culture. Collaborative and Engaged: Brings energy, integrity, and enthusiasm to the team, approaching work with a strong sense of purpose and a positive outlook. Contributes to a supportive, mission-driven environment, all with a touch of humour. Proactive Ownership: Takes initiative and demonstrates full ownership of projects and responsibilities, proactively driving results and continuously seeking ways to improve outcomes. Curiosity and Willingness to Learn: Excited to gain hands-on experience in a startup environment and open to feedback for personal and professional development.

Bonus points if you:

Have experience in insurance claims handling. Are an outdoor enthusiast. Have experience or are interested in working at a startup. Speak Spanish. Have experience using a CRM or other communication platforms such as Zendesk.

Location

The role will require you to work from our office in Centretown 3-5 days per week (different depending on the time of year).



Start date

We're looking for someone to join us in the new year - ideally starting Jan 5, 2026.



RVezy perks

Fifteen paid vacation days with extra time off over the winter holidays. Health and dental benefits from day one. One paid weeklong RV rental trip every year. Opportunities to attend festivals, concerts, and RV shows across Canada and the U.S. Employee recognition platform (https://bucketlistrewards.com/) to reward employees' hard work. Frequent social events and a steady supply of coffee and snacks in the office. Dog-friendly work environment in the Ottawa office. Flexible work hours and a relaxed dress code. Company laptop and equipment provided. Paid sick days.

How to apply

Want to stand out? At RVezy, we're looking for someone who is willing to go that extra mile, so we're asking you to do a little more than just click the "Apply Now" button.

1. Go to RVezy.com and create an account.

2. Click "Rent an RV" and search Yellowknife. Using the filters at the top of the page, select "Drivable" as the RV type and find the RV with the title RVezy Elite.

3. When you're on the listing, scroll toward the bottom and find "Ask a Question."

4. In the message to the owner, introduce yourself and tell us about a time you went camping (or share another outdoor or travel experience) and tell us why you would be a great fit for the position. We want to get to know you! Enter whatever dates and location you please.

5. Then just submit your resume with the rest of the application as normal.



RVezy is committed to providing an accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know and we will work with you to meet your needs.

This role uses AI technology to support the screening process.