Job Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Security Dispatch Supervisor

Site: City of Brampton

City: Brampton

Status: Full Time

Hours: Continental Days (1000 - 2200)

Pay Rate: $23.46 / an hour

Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

Site Description:

City of Brampton is a diverse, cosmopolitan, and vibrant place to be. From a population of 523,911 in 2011, Brampton is now Canada\xe2\x80\x99s second fastest growing and 9th?largest city. Located immediately north of Lester B. Pearson International Airport, Brampton has positioned itself as a global economic contender.

The City of Brampton is looking for Security Guards for various location. In each location, strict but diplomatic enforcement of security is required. You will, in the course of your duties, encounter numerous situations which cannot be covered by Standing Orders, site specific security operations procedures which outlines the duties and contain property and facility information. For this reason, it is imperative that you have a proven ability to use your own initiative and judgement and can represent the City of Brampton in a firm but courteous manner.

: The role of the Security Control Centre (SCC) is to monitor numerous systems including fire and life safety, access control and CCTV. The SCC assists in tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking.

In this key role, you will be overseeing the day-to-day operations of the Security Control Centre.

Responsibilities

• Supervise and manage Security Control Centre staff
• Oversee the tracking and deployment of security personnel across all corporate sites in Brampton
• Motivate staff to perform, to work as a team and to problem solve
• Act as a liaison between dispatch and field operations
• Provide direction to communicators
• Coach and train staff
• Provide feedback and discuss disciplinary actions
• Monitor numerous systems including fire and life safety
• Extensive use of two-way radios and dispatching software
• Troubleshoot technical issues including both software and hardware
• Monitor access control and parking
• Assign reports to security personnel when required using reporting software
• Investigate routine incidents
• Other duties as assigned

Qualifications

• Strong dispatching skills and knowledge of dispatch theory
• Strong interpersonal skills
• Strong computer literacy skills including but not limited to Microsoft Office, various dispatching and security software, mapping, CCTV and e-mail/messaging programs.
• Experience with leading staff or a team
• Knowledge of security, law enforcement or emergency services principles
• Ability to handle sensitive and confidential information
• Ability to work under pressure and in high stress situations
• Ability to escalate issues through appropriate channels
• Must be able to work varying shifts including days, afternoons, evenings and nights and statutory holidays
• Community college certification in 911 and/or Emergency Services communications considered an asset but not required.

Highlights:

• Extensive Paid Industry Training
• Employer Paid Benefits
• Opportunities for Growth & Advancement

Requirement:

• A Valid Ontario Security Licence
• A WSIB Approved First Aid/CPR Level C
• Minimum 2 (two) yeaars of security or related experience
• Minimum of 3 (three) years of dispatch experience
• Minimum 4 (four) years of supervisory experience
• A Valid Ontario Class G Driver\'s License + Clean Abstract \\
• Proof of COVID-19 Vaccination
• Smart Serve
• Excellent Communication and Interpersonal Skills
• Customer Service Skills
• Excellent Verbal and Written English Communication (Bilingual preferred

Education Requirements (Any)

High School Diploma/GED

Certification Requirements (Any)

Standard First Aid, CPR Level C
Valid Ontario Security License
Valid G or G2 Drivers License

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift, Weekends.

Number of Openings for this position: 1

Paladin Security