Job Description

OverviewPaladin Security: Making the World a Safer and Friendlier Place because we !Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsPosition: Contract Manager
City: Brampton
Status: Full Time
Pay Rate: TBD
Hours: Monday to Friday (0800 \xe2\x80\x93 1600)
Site: City of BramptonSite Description:
City of Brampton is a diverse, cosmopolitan, and vibrant place to be. From a population of 523,911 in 2011, Brampton is now Canada\xe2\x80\x99s second fastest growing and 9th largest city. Located immediately north
of Lester B. Pearson International Airport.Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career
opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.:
The Contract Manager will provide overall supervision and coordination of all contract guards working at the City. The Contract Manager will act as a liaison between the Security Company and the City, represent the City
at events and meetings and will support Security Services management with various duties and assignments. This position is a high-caliber position and will also include the following responsibilities:

• Ensuring appropriate staffing levels are maintained
• Managing the schedules of contract guards, ensuring replacements for absent personnel and following up on requests for additional security guards
• Conducting final selection interviews for prospective supervisors and guards
• Ensuring guards assigned to work at the City meet the mandatory skill set required to work at the assigned location
• Arranging and supervising the site orientation and site specific training for new guards
• Conducting random audits of guards to ensure their knowledge and performance meet City expectations and are in compliance with the Security Company\xe2\x80\x99s contractual obligations
• Monitoring, reviewing, and making recommendations for all policies and procedures ensuring that operational requirements are being met and enhanced
• Acting as a front line ambassador to staff, tenants, residents and visitors
• Representing the City\xe2\x80\x99s Security Operations Coordinator, in his/her absence, in dealings with City staff, tenants, emergency services or any other persons as required
• Attending and participating in City Security Services meetings
• Reviewing, editing, approving and disseminating incident reports to the appropriate persons
• Developing Standard Operating Procedures as required as well as Temporary Standing Orders.
• Coordinating fleet vehicle maintenance and service
• Building and maintaining relationships with the public, local law enforcement, cross-functionaldepartments, developing a thorough understanding of their operational needs
• Responding to major occurrences such as disturbances, arrests, panic and fire alarms etc., ensuring all guards adhere to policies and procedures
• Maintaining compliance and discipline of all contract staff
• Performing other related duties as assigned by the City
• Job duties may be amended as needed for operational purposes.

Other Responsibilites:

• Following up on Drive Cam events.
• Leading Dispatch meetings
• Leading an ASM meeting quarterly
• Leading Monthly Shift lead meetings provide updates, success and challenges faced.
• Participate in monthly Ops meeting
• Reviewing OT Request
• Conducting CCTV investigations pertaining to security guards performance/complaints
• Conducting Audits of All Track Tik users
• Issuing disciplinary actions towards the contract security staff.
• Working with Paladin management for program initiatives
• Conducting staff performance reviews
• Working in partnership with Paladin management to meet the contractual KPI requirements

Highlights:

• Extensive Paid Industry Training
• Benefits & Other Perks
• Opportunities for Growth & Advancement

Qualifications:

• Previous supervisory experience required, minimum 4 (four) years of supervisory, team lead or related experience
• Minimum 4 (four) years of security experience or related experience
• A Valid Ontario Security Guard License
• Proficient in English (both oral and written)
• Vulnerable Sector Check
• Customer Service Experience
• Post-Secondary education in a Law Enforcement/Security program from a recognized college
• Working knowledge of the Trespass to Property Act and Mental Health Act
• Demonstrated punctuality and reliability, tact and diplomacy
• Must possess a valid G Class license with a minimum driving experience of 3 years
• Must provide clean drivers abstract. No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.

Education Requirements (Any)Education in Law Enforcement or equivalentCertification Requirements (Any)Valid G Licence
Standard First Aid, CPR Level C
Valid Ontario Security LicenseAdditional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Client Service ManagerThis is a Full-Time position 1st Shift, 2nd Shift.Number of Openings for this position: 1

Paladin Security