Job Description

We are seeking an experienced

Dispatcher / Load Planner

to manage and schedule

local city freight operations

within the GTA. This role involves planning daily city deliveries and pickups, optimizing truck routes, and coordinating with drivers to ensure on-time, cost-efficient service. The ideal candidate understands city routing, fleet coordination, and short-haul freight operations.

Duties

Plan and schedule

daily pickups and deliveries

for city trucks based on customer orders and capacity availability. Build and assign trips efficiently to ensure optimal

route sequencing, mileage reduction, and time utilization

. Monitor and track active trips in

Transportation Management System (TMS)

and communicate real-time updates to the team. Coordinate with

drivers, warehouse staff, and cross-dock teams

to manage load preparation and handoffs. Adjust routes and assignments dynamically in response to

traffic conditions, customer changes, or driver delays

. Analyze shipment patterns to improve

fleet utilization and empty mileage ratios

. Ensure all

Bills of Lading (BOLs), Proof of Delivery (PODs), and trip manifests

are accurate and submitted on time. Communicate proactively with customers for delivery times, exceptions, or service-related inquiries. Work closely with the operations manager to improve

on-time delivery performance (OTD%)

and dispatch accuracy. Maintain logs of

equipment status, driver hours, and daily trip metrics

for compliance and reporting.

Requirements and Qualifications

Minimum

3+ years of hands-on experience

in

city dispatching, load planning, or fleet operations

(LTL/FTL environment). Strong operational knowledge of

GTA routes, local deliveries, and time-sensitive freight distribution.

Proficient in

Transportation Management Systems (TMS)

-- LoadLink, Rose Rocket, Tailwind, or similar. Working knowledge of

HOS (Hours of Service) rules, ELD monitoring, and driver compliance.

Ability to analyze

trip data, route patterns, and fuel efficiency metrics

to support continuous improvement. Experience coordinating with

owner-operators, company drivers, and third-party carriers.

Familiarity with

cross-dock scheduling, dock time windows, and customer-specific routing instructions.

Strong computer skills in

Microsoft Excel, Outlook, and load-tracking software.

Excellent

decision-making, multitasking, and communication skills

under operational pressure. Ability to work independently while maintaining close coordination with operations and warehouse teams. Diploma or equivalent work experience in

Logistics, Supply Chain, or Transportation Management

preferred.
Job Types: Full-time, Permanent, Casual

Pay: $50,000.00-$70,000.00 per year

Ability to commute/relocate:

Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (preferred)
Experience:

Dispatch Coordinator: 3 years (required)
Work Location: In person