Job Description

The

Program Manager

is a leadership role responsible for the day-to-day coordination, supervision, and quality assurance of all programs and services delivered by Little Whispers Respite Services.

This includes overseeing

respite care, supervised family visits, transportation services, and family support coordination

. The Program Manager ensures compliance with all agency policies, accreditation standards, and funding requirements while maintaining a trauma-informed, culturally safe, and family-centered service environment.

The successful candidate will be both a

strong administrator and a hands-on leader

, comfortable working directly in the field alongside staff and families when needed.

Program Coordination & Operations

Oversee the daily operations of all Little Whispers programs, ensuring smooth delivery of

respite

,

transportation

, and

supervised family visit

services. Manage and update staff and client

scheduling

in organizational systems (e.g., ConnectTeam or similar software). Coordinate service delivery with external partners, including

Tsuut'ina Nation departments, disability programs, and child and family services agencies

. Ensure documentation, logs, and reports are submitted accurately and on time. Implement and maintain agency

Health & Safety protocols

, including drills, safety checks, and incident management.

Staff Leadership & Supervision

Supervise and support a team of Family Coordinators, Team Leads, and frontline staff. Conduct

weekly staff check-ins

,

performance reviews

, and

one-on-one coaching sessions

. Approve staff payroll hours and mileage; ensure accountability for time and service documentation. Address staff concerns and support ongoing professional growth through

training and mentorship

. Coordinate

training sessions, orientations, and safety drills

, ensuring compliance with CAC standards.

Administrative & Reporting

Review, edit, and submit

program reports, incident reports, and progress summaries

to funding agencies. Support with

accreditation preparation, documentation, and compliance audits

(CAC or other). Track and monitor

program metrics

, staff performance, and service outcomes. Assist with the development of

policies, procedures, and training materials

as part of ongoing quality improvement.

Family & Community Coordination

Serve as the primary liaison for families and community partners, ensuring communication is clear, respectful, and timely. Conduct

intake meetings

, assist in developing care and behavior plans, and coordinate individualized supports. Maintain professional and empathetic relationships with families, upholding confidentiality and cultural sensitivity. Facilitate problem-solving and ensure responsive communication during crises or schedule changes.

Field-Based Responsibilities

Work

hands-on in the field

as required to support staffing needs, family visits, or high-needs clients. Model trauma-informed and culturally respectful care during interactions with children and families. Conduct

site visits, home checks, and transportation audits

to ensure service standards are maintained. Be available for

on-call duties

to respond to emergencies or urgent scheduling changes.

Qualifications

Post-secondary education

in Human Services, Social Work, Child and Youth Care, Psychology, or a related field.

Minimum 3-5 years' experience

in human services or child and family programming. Experience supervising or coordinating staff in respite, child and youth, or disability services. Strong administrative skills: scheduling, payroll, report writing, and documentation. Familiarity with

CAC or CARF accreditation standards

(or willingness to learn). Demonstrated ability to lead a team using trauma-informed, strength-based, and culturally competent practices. Proficiency with digital tools such as

QuickBooks, ConnectTeam, Microsoft Office/Google Workspace

. Valid

driver's license, reliable vehicle, and clear criminal record check with vulnerable sector search

.

Skills & Attributes

Exceptional organizational, multitasking, and problem-solving skills. Excellent communication and interpersonal abilities. Strong leadership with a collaborative, mentoring approach. Flexibility to adapt to changing schedules and community needs. Ability to work independently and make sound decisions under pressure. Commitment to the values of

compassion, empathy, inclusion, and family-centered care

.

Working Conditions

Combination of

office, community, and field-based work

. Some travel within the Calgary and Tsuut'ina Nation area required. Must be available for

on-call and flexible hours

to respond to family or staffing needs.

Compensation

Hourly or salary-based

(to be discussed during hiring process based on experience and qualifications). Benefits package available following probationary period (if applicable). Opportunities for professional development and leadership growth within the organization.
Job Type: Full-time

Pay: From $49,662.28 per year

Work Location: Hybrid remote in Calgary, AB T2P 3H9