Job Description

Location: 1160 St-Joseph, Gatineau, Quebec, J8Z 1T3

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important? SUMMARY: The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service. DUTIES & RESPONSIBILITIES: \xe2\x80\xa2 Leads by example and ensures that cashier staff demonstrates behaviour which is consistent with CORE Values \xe2\x80\xa2 Interviews and recommends final candidates for hiring cashiers \xe2\x80\xa2 Ensures cashiers complies with all Store Standards \xe2\x80\xa2 Schedules cashier staff hours, days off and vacations within established guidelines if required \xe2\x80\xa2 Trains employees in job functions and provides on-going coaching and instructions \xe2\x80\xa2 Assists with completing performance reviews of cashier staff in conjunction with the FSM CUSTOMER SERVICE \xe2\x80\xa2 Ensures exceptional customer service is provided beyond expectation \xe2\x80\xa2 Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code \xe2\x80\xa2 Guidelines (i.e. clean appearance, approved uniform, name badge) \xe2\x80\xa2 Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines \xe2\x80\xa2 Ensures telephone etiquette observed at all times \xe2\x80\xa2 Ensures applicable marketing programs are implemented \xe2\x80\xa2 Ensures cashiers ask for PC Optimum Card during each transaction. Uses the PC Optimum Tracking \xe2\x80\xa2 Dashboard for store specific targets. Tracks Cashiers performance using the PC Optimum and email capture by cashier ID report available on the In Store Web. \xe2\x80\xa2 Ensures adherence to regulations on sale of tobacco (where applicable), lottery, bus tickets, etc. \xe2\x80\xa2 Promotes all company initiatives of PC Optimum, fundraising with customers and employees \xe2\x80\xa2 Is responsible for cash focused promotions/offers, reconciles and returns bonus cards, ensures the cashiers are scanning the cards \xe2\x80\xa2 Ensures all cashiers are aware of weekly promotions and scanning code of practice \xe2\x80\xa2 Purchases stamps from post office stores (Stores without a PO) \xe2\x80\xa2 Ensures lottery trays are to standard, locked, follow legislative lottery policy OPERATIONS \xe2\x80\xa2 Maintains and controls the cash registers in the store in accordance with policies and procedures \xe2\x80\xa2 Works with FSM to ensure pricing and ticketing of all merchandise is correct \xe2\x80\xa2 Ensures photofinishing programs, policies, and procedures are implemented and followed FINANCIAL \xe2\x80\xa2 Performs clerical/banking duties under the direction of the Store Administrator \xe2\x80\xa2 Assists with all coin orders, resolves all discrepancies with cash and coin orders \xe2\x80\xa2 Maintains cash office / safe following Store Standards \xe2\x80\xa2 Prints transaction exception report weekly identifying variances \xe2\x80\xa2 Prints cash over/ short weekly; identifies and investigates variances \xe2\x80\xa2 Knowledge of charge accounts as applicable LOSS PREVENTION \xe2\x80\xa2 Ensures all loss prevention systems and procedures are performed according to Standards (eg maintenance and monitoring of tracking sheets) \xe2\x80\xa2 Ensures procedures regarding parcel checks are adhered to MARKETING AND MERCHANDISING \xe2\x80\xa2 Creates and maintains proper displays to reflect seasonal, promotional programs, items of the week, bar of the month, IMU, front cash, drink cooler (if applicable) \xe2\x80\xa2 Works with Front Store Manager to ensure signing in the Store reflects current programs, policies and procedures \xe2\x80\xa2 Plans, organizes and supports all promotions in co-operation with other members of the Management Team GENERAL \xe2\x80\xa2 Assumes any other responsibilities assigned by the Associate-Owner or FSM \xe2\x80\xa2 Responsible for overall image for area behind the cash and cash office \xe2\x80\xa2 Coaches and motivates employees \xe2\x80\xa2 Maintains confidentiality in all matters pertaining to Shoppers Drug Mart and its operation \xe2\x80\xa2 Ensures that standards of housekeeping and image are maintained \xe2\x80\xa2 Complies with all Health and Safety requirements as follows: \xe2\x80\xa2 Provides H&S policy direction and planning \xe2\x80\xa2 Reviews information and delegates responsibility/authority \xe2\x80\xa2 Ensures staff practicing safe procedures \xe2\x80\xa2 Ensures staff have adequate resources and support \xe2\x80\xa2 Assists the Health and Safety Committee or Representative QUALIFICATIONS \xe2\x80\xa2 Planning, Judgement and Decision Making \xe2\x80\xa2 Independent thinking and decision making when dealing with issues related to customer\xe2\x80\x99s requests \xe2\x80\xa2 Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions \xe2\x80\xa2 This position requires the ability to act upon tasks and goals outlined by management EXPERIENCE \xe2\x80\xa2 Supervisory and labour management experience \xe2\x80\xa2 Experience with retail/grocery and cash handling \xe2\x80\xa2 Superior interpersonal skills \xe2\x80\xa2 Efficient time management ability \xe2\x80\xa2 Financial analysis ability \xe2\x80\xa2 Strong verbal and written communication skills \xe2\x80\xa2 Effective organization and planning skills \xe2\x80\xa2 Computer literacy \xe2\x80\xa2 Commitment to providing exceptional customer service WORKING CONDITIONS \xe2\x80\xa2 Ability to work flexible shifts which may include nights and weekends PHYSICAL REQUIREMENTS \xe2\x80\xa2 Ability to lift up to 50 pounds \xe2\x80\xa2 Ability to climb ladder The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. J2WRTL

Why work in a Pharmaprix store or community pharmacy?

Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Pharmaprix University (UPHX).

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Employment Type: Full time

Type of Role: Regular

Associate Owners in the Pharmaprix network recognize Canada\'s diversity as an opportunity to better serve their communities, and strive to reflect the nation\xe2\x80\x99s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.\xe2\x80\x8b

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart