Job Description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We're fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Location:

Detour Lake Mine, North Cochrane District, ON P0L 1W0

Position Summary

Reporting to the Eastern Regional Manager, the Check-In Agent is responsible for ensuring positive, friendly and prompt customer service to all customers/ passengers visiting check-in counter as well as for handling and screening cargo including Dangerous Goods, and following procedures and policies when providing customer service. The Check-In Agent participates in all assigned training, setting and meeting personal goals. The Check-In Agent understands their role as customer service ambassador and provides a positive customer service experience to all customers.

Personal Characteristics

Able to investigate and troubleshoot customer service issues Able to resolve conflicts, negotiate, and manage customer issues professionally Highly flexible, with the ability to respond quickly in a dynamic environment Professional and respectful, with a positive work attitude Timely with a high level of commitment to on-time performance is essential Motivated with the ability to work independently and as part of a team Effective verbal and written communication skills Able to handle stressful situations in a calm and effective manner Customer Service-oriented with a commitment to exceptional service Strong attention to detail Work well under pressure and exercise tact and patience when dealing with both employees and customers High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

Provide friendly, positive and prompt customer service Assist customers/passengers at check-in counter by following policies and procedures as they relate to customer service, e.g. monitoring carry-on baggage, issuing boarding passes and appropriate baggage handling Screen and process cargo shipments, including Dangerous Goods, while adhering to terms and regulations as set out in TC regulations and Company policy Verify and complete all necessary requirements for inbound freight, entering airway bills and verifying manifest Participate in the creation of personal development plans and setting of sales and service goals/targets, and attend required/recommended training to support ongoing self-development Provide and support optimal levels of customer sales and service by being cognizant of yourself and peers with the coordination and scheduling of day-to-day duties/tasks and breaks/lunch assigned by Supervisor and/or Manager Demonstrate understanding and knowledge of department customer service policies and procedures as they relate to internal control and risk, and ensure that they are applied on a consistent and ongoing basis (e.g. handling cash/electronic payments and daily sales reports) Actively participate in the Company's Safety Management System Perform additional duties as assigned

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations Previous customer service experience considered an asset Previous aviation/airline experience considered an asset Experience using Microsoft Office Suite (Outlook, Excel, Word) Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties Travel by aircraft and other means as required by role Manual dexterity required to use desktop computer and telephone Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions Able to lift and carry up to 50 lbs Various shifts at a fast pace in order to meet service level requirements of the airline

Methods and procedures described or implied in the job profile may be altered to accommodate employees.



Perimeter Aviation's hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.