Job Description

Charter Specialist

SOUTHLAND is currently seeking a charter administration support professional to join our team in Calgary. This role is responsible for addressing the needs of charter customers and delivering exceptional customer service.

Principal Duties and Responsibilities

Answer phone calls, return messages, and handle inquiries Respond to emails and requests in a timely manner Assist charter drivers with questions regarding pick-up and drop-off locations Prepare charter waybills promptly for clients Attend regular charter meetings Be available for rotational on-call - weeknights, weekends, and holidays

Knowledge and Skills Required

Knowledge of Highway Traffic Acts and Regulations Multitasking and ability to handle high-volume of workloads Map reading ability with knowledge of the city, specifically road systems and attractions in the Calgary area Maintain a high degree of confidentiality and professional conduct within a high-volume environment Ability to communicate effectively with drivers, clients, and internal partners Proficiency in Microsoft Office

Working Conditions

This is a permanent, full-time position working Monday through Friday from 8:00 am to 5:00 pm. Availability for rotational on-call is required including evenings, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

Company events Employee assistance program On-site parking
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Monday to Friday On call
Work Location: In person