Job Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit



What You'll Be Doing

Remote Banking & Shared Service Technology provides 24/7 and tier 1 service for Retail Banking and parts of Wholesale Banking, as well as various key enterprise technology capabilities. As a Change Planning Consultant you will be responsible for the Planning, Management and Control of Technology Changes across all technologies and platforms at Remote Banking Shared Services within Retail Technology.

How You'll Succeed

Demonstrating a thorough understanding of Production Changes and implementation readiness for Retail Technology changes, including Payments, Client Database, Shared Services and Fraud Management Applications

Attention to Detail - Act as an ambassador for Retail Technology Change Management to the Enterprise Change Management Forums of Technical Advisory Board (TAB), Change Advisory Board (CAB) and Executive Change Advisory Board (ECAB). This includes a review/screening of change requests (RFC's) to ensure quality of information, potential security risks, and compliance to standards

Analytical Thinking - Analyze Change Management, Problem Management and Incident Management for Retail Technology and share analysis with recommendations to Executive Team

Who You Are

You can demonstrate experience in ITIL processes and definitions knowledge and an understanding of infrastructure and application stack level components. It's an asset if you have experience using ServiceNow, Tableau, Confluence and JIRA.

You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You'll become part of a diverse community that acknowledges everyone's unique talents, and empowers teams to do what's right for the client, and to do it well. As part of our team, you will:

Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home

Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity

Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training

Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-20 Dundas St. W., 6th

Employment Type Regular

Weekly Hours 37.5

Skills

Analytical Thinking, Communication, Enterprise Change Management (ECM), ITIL Processes, Personal Development, Retail Technology, ServiceNow Platform, Shared Services, Strategic Planning, Technology Change Management