Job Description

Story Behind the Need:

• Business group: Global Transaction Banking
• Global Transaction Banking (GTB) is the payments and transaction engine of client. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.
• Initiative: Low Value Payments Modernization
• As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.
• At client, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., and Mexico, and we are seeking top tier talent to complement our organization.
• Join a purpose-driven, winning team, committed to results, in an inclusive and high-performing culture.

Candidate Value Proposition:

• Contributes to the overall success of Global Transaction Banking globally, ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures
• As a member of the Global Payment Platforms team, the Senior Manager, Change Management ensures the seamless delivery and execution of various projects in support of Global Transaction Banking's strategies and objectives.
• As a centralized point of contact for program and partner stakeholders, the Senior Manager is responsible for delivering on defined change management and integration plans in support of a wide range of projects, strategic initiatives, and programs. The Senior Manager works within the defined Change Management framework, processes, and procedures within the department to ensure consistency of message and stakeholder stakeholder-centric approach.
• The Change Manager works independently, receiving direction from the Global Payment Platforms leadership team and collaborating closely with the Product Owners. This is a highly dynamic environment, and the incumbent is expected to manage multiple projects while quickly adapting to evolving business priorities, ensuring all activities conducted comply with governing regulations, internal policies, and procedures.

Accountabilities:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Apply a structured methodology and lead change management activities across the Global Payment Platforms initiative payment engine modernization
• Apply a change management process to create a strategy to support adoption of the changes required by a project or initiative based on a change impact assessment
• Support the design, development, delivery, and management of communications
• Define and measure success metrics and monitor change progress
• Conduct impact analysis, assess change readiness, and identify key stakeholders
• Lead Change Management and Training definition, planning and execution, including:

o Working closely with the Director in the strategic definition, management, and execution of the change management plan, along with a variety of support tools and templates, to manage the development and execution of the change management deliverables
o Supporting the transformational nature of the program to align with the strategy and to drive adoption and sustainment across impacted groups and stakeholders
o Providing day-to-day management of change management plans, including working with the business line communication and training teams to deliver effective materials to partners

• Direct Strategic Message Development and Communication by:

o Utilizing key messages, impact assessments, industry material, and benefits to support the development of communications materials for internal and external stakeholders and clients, taking a proactive, timely, and customer-centric approach
o Coordinating review and approval across key stakeholders including work back schedules and publication timelines to ensure timely execution

• Partner with Product Owners to drive change management efforts by:

o Leading with an end-to-end mindset, where business, technology and operations are all considered when making decisions that drive change
o Conducting needs analysis/analyzing recommended and/or implemented changes
o Ensuring proper determination of workflow effort differences between existing and recommended processes
o Identifying areas for improvement and assessing cost efficiency and risk
o Ensuring cross-departmental socialization on program status, as well as highlighting key risks and major constraints
o Rolling out the change in a feedback driven manner, adjusting/evolving as necessary

• Serve as a relationship manager, facilitator, and relationship-builder among key stakeholders with sometimes competing priorities by:

o Overseeing/coordinating partner socialization around major themes of change and proposed initiatives
o Managing day-to-day relationship with internal partners (e.g., operations, client service & support teams, sales, and segment owners) to ensure visibility to upcoming initiatives requiring integration, communication, and change management support
o Participating in, and helping to coordinate the execution of various committees designed to increase program transparency with internal partners
o Meeting regularly with program peers and leads to ensure visibility on program milestones, impacts, and industry timelines to evaluate support required; identifies integration opportunities with other in-flight and planned initiatives

• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with client's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Candidate Requirements/Must Have Skills:

• 5-8 years Strong understanding of change management methodology and/or experience participating in initiatives requiring organizational change. Please highlight the most recent example.
• 3-5 years Ability to translate technical and complex information into key benefits appropriate for a non-technical audience
• 3-5 years Proven track record managing multiple cross-functional business, partner, and customer relationships
• 5-8 years of experience influencing leaders and senior executives (please highlight the most recent example and outcome)
• 3-5 years of working experience in change management or corporate communications

Nice-To-Have Skills:

• ADKAR framework certification
• Payments domain knowledge

Soft Skills Required:

• Exceptional communication skills, both written and verbal (experience developing and executing on communication plans)
• Able to work effectively at all levels in an organization
• Strong interpersonal, communication, and relationship management skills

Best VS. Average Candidate:

• The Best candidate is someone who is a self-starter, has payment domain knowledge, and has change management experience

Education & Certificates:

• Undergraduate and above level preferred, and change management certification or designation desired

Candidate review and selection:

• Round 1: Hiring Manager & Director of Technology

o Format: In-person interview at 40 Temperance, 8th floor
o Duration: 45 minutes to 1 hour

• Structure:

o First 20 minutes: Scenario-based and general questions
o Remaining time: Case study (provided during the interview)

• Round 2: VP & Technology VP

o Format: Video call
o Duration: 30 minutes
o Focus: Cultural fit
Job Details
13851
Contract
Toronto
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