Job Description

Identify, define and execute on change management and prepare the business and/or impacted stakeholders for change that is affecting people, technology and process for the assigned program, project or initiative. Work with the Change Lead and/or Project Director/Leads (if applicable), Enterprise Change Management Office, and business owners to manage the impact of the change, progress, issues and risks for the cluster/division and/or business area(s). Ensure the impacted business area(s) and stakeholders are prepared, equipped and supported through the change.


The Enterprise Change Management Office will be supporting upcoming projects to add to and improve our information technology across the enterprise.


We are looking for candidates who have experience leading change management activities specifically for technology implementation projects.

Major Responsibilities:

1. Execute on the change scope, plans and schedules for the assigned programs, projects and/or initiatives for the impacted business area(s):

Develop, monitor and execute on the detailed action plans to meet scheduled change activities deadlines Collaborate with work streams on programs, projects and initiatives to identify issues, risks, challenges as it relates to the impacted business area(s) and/or stakeholders Responsible for the delivery and completion of change readiness activities in alignment with WSIB's change framework and methodology Identify potential risks, anticipated resistance and performance gaps. Develop strategies and plans to close these gaps Developing and delivering business-led training materials Implement new or revised processes, procedures, products, tools and related training for the business area(s) Monitor and evaluate the implementation of the change ensuring work completion and reporting on performance progress and metrics to Manage the day to day operational aspects of the scope to prepare the business and/or impacted stakeholders for change

2. Ensure alignment to the WSIB Enterprise Change Framework and methodology

Develop, deliver and execute on change activities that are aligned to the Enterprise Change Management strategy, approach, framework and methodology (templates and tools) Work closely and collaborate with other change resources on the development and delivery of change activities Support and work with internal and external stakeholders with effective change adoption Participate in monthly change community of practice sessions and deliver accurate monthly change reports to the ECMO Be and advocate for change within the organization - lead by example and champion the value of change management

3. Oversee and support change management efforts to ensure impacted business areas and stakeholders are prepared for the change

Lead the completion of change readiness activities, such as impact assessments, workshops and communications with all impacted business areas Deliver change related updates to impacted business area(s) Assign change work to supporting resources from the business, if applicable Support business owners and change champions and provide input on best practices Collaborate and consult with internal business owners to ensure operational readiness goals and objectives are supported by the business and achieved. Provide change assessments, analysis, risks, gaps, recommendations to business owners for review and approval Manage business owners expectations throughout the change Work closely with support functions (Communications, HR, Learning and Development, EPMO, ECMO) on the delivery of change plans, activities and materials Act as a change agent and organizational business partner to raise awareness and understanding of the change, providing support to employees and managers throughout the change journey Ensure the business area is prepared and equipped for the change

4. Other duties as assigned

Job Requirements:

1) Education requirements:

Minimum Level Required

Bachelor's degree or equivalent designation or knowledge and experience

Preferred Level

Change Management certifications is considered an asset Project Management certification is considered an asset

2) Experience:

Minimum Level Required

Front-line claims experience or 2+ years CM experience

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.


We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact talentacquisitioncentre@wsib.on.ca. If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.


Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB's Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.


As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.