Job Description

Marketing Statement

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A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.


At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We're committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.


Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC's Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

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PRIMARY PURPOSE



Collaborates on plans and strategies towards organizational change, maximizing end-user adoption of new systems. Assesses organizational change readiness and change impact and executes and monitors the implementation of organizational change plans. Collaborates with the team in developing change management strategies to address enterprise business requirements.



KEY ACCOUNTABILITIES



Collaborates with the team in development of change management strategies that support and address enterprise's business requirements. Partners with other HR practitioners to support business leaders and other stakeholders, identifying change management requirements, and providing change management expertise and consultation.



Identifies and forecasts change management needs, assesses the change impact by application of structured methodologies. Finalizes organizational change management assessments towards formulating the organizational change management project plan and other deliverables as required. Analyzes and recommends risk mitigation tactics to the Senior Change Advisor or as assigned.



Liaises with various internal stakeholders on the project plan and change management deliverables, ensuring tactics support business strategies and are aligned to the broader goals of the project. Monitors change management timelines, performance metrics and activities, ensuring results meet specified standards and requirements. Tracks and reports any issues, alerts the Senior Change Management Advisor on any red flags or concerns that may arise during the tenure of the project.



Executes and monitors all aspects of a change management plan including communications plans, training programs, sponsorship roadmap, change resiliency coaching and rewards and recognition programs.



Acts as advocate for the change management program, promoting the benefits of change practice and demonstrating value to leaders in the successful implementation of their business initiatives. Supports learning and development of change practice across the enterprise. Consults, advises and trains internal stakeholders as required.



Proactively researches and maintains awareness of best practice, trends, and methods; develops and maintains a clear understanding of TransLink's strategic and operational priorities, including the climate and culture; provides related recommendations to optimize OCM programs and services.

Qualifications

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EDUCATION AND EXPERIENCE


The requirements for this job can be acquired through completion of an undergraduate degree in a related discipline plus five (5) years of experience in implementation of small to medium scale organizational changes and demonstrated ability in assessing and documenting organizational change readiness.



OTHER REQUIREMENTS



Strong knowledge of the concepts, principles, practices, and techniques of change management, including demonstrated ability in; assessing change-related needs and readiness; implementing, and monitoring plans for large and complex change projects



Excellent interpersonal and communication skills to advise and consult with executives and leaders at all levels regarding change management practices and processes along with very strong written communication skills



Solid planning and organizational skills with ability to lead change management projects, and to overcome change inhibitors



Solid problem solving and decision making skills to deal with obstacles during development and implementation, including ability to adapt to changing priorities and business needs



Solid research and analytical skills to conduct needs assessments, and identify best practice trends and methods



Change management certification or designation (completed or in progress) will be a definite asset.

Other Information

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Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

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37.5 hours per week.


This is a full-time temporary position for 12 months.

Work Designation

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Hybrid



This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

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The salary for this position ranges from $82,400 - $123,600 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.



We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility as well as other employment offerings will be discussed in detail as your application progresses.

How to Apply

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Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.



INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.



Posting Date: October 10, 2025

Closing Date: Open until filled



Please note that only those short listed will be contacted.



Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

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TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.



Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.