Job Description

Position Summary:

The Centre Director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational experience for Sylvan customers while managing costs. She/He ensures that policies and procedures are executed according to Sylvan standards. The director manages and coaches centre staff and serves as the principle point of contact for the Franchisee.

Essential Job Functions:

Ensures timely and high-quality personal customer service response to calls, walk-ins, and web inquiries; ensures calls get answered during business hours

Manages the day-to-day operation of the centre

Meets sales and expense financial targets

Monitors and tracks centre performance, profit and loss controls, revenues, expenses, and fee collection; recommends and implements interventions to improve performance

Selects, develops, motivates, and monitors centre staff; conducts regular performance reviews

Ensures good instruction management through overseeing accurate updating, prescription quality review, and progress reports

Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent / teacher organizations

Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes

Maintains the professional appearance and cleanliness of the centre at all times

Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being.

Other duties that may be required at times

Education / Experience / Knowledge Required:

Education:

Four-year degree minimum requirement; preference will be given to those with an Education Degree or a Masters in Science, Technology, Engineering, and/or Mathematics

Skills & Knowledge:

Strong customer service, interpersonal, and communication skills; outgoing people-oriented approach preferred

Proven ability to effectively use customer service and consultative sales skills to establish and build relationships

Proven sales skills with a strong sense of urgency

Proven ability to supervise, coach, and develop staff

Strong analytical and problem-solving skills

Strong word processing, data entry, and other administrative skills

Strong organizational skills; proven ability to manage multiple tasks and be flexible

Proven ability to communicate effectively in writing; ability to proofread and edit copy

Ability to work collaboratively; strong team player

Ability to work a flexible schedule, including evening and weekends

Ability to occasionally lift and/or move up to ten pounds or about 4.5 kg

Other Requirements:

Must have a current and clear Vulnerable Sector Police Information Check Certificate

Transportation capabilities to get to schools, banks, etc. as needed

The Centre Director's hours are 12-8 pm Monday through Thursday and 9-5 pm Saturday.

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking
Education:

Bachelor's Degree (preferred)
Experience:

management: 1 year (preferred)
Work Location: In person