Job Description

Youxe2x80x99re PERSONABLE, PRODUCTIVEAND PROFESSIONAL xe2x80x93 Perfect!Posted: 02-07-2025Closing: Until filledLocation: Sherwood ParkThese days, itxe2x80x99s kind of a clichxc3xa9 for someone to say that theyxe2x80x99re a xe2x80x9cpeople personxe2x80x9d. But in your case, itxe2x80x99s totally true! Like the way you know how to make someone feel at home from the minute they meet you. Itxe2x80x99s as if you have this super spidey sense that instantly understands what a person needs. And thatxe2x80x99s perfect, because thatxe2x80x99s exactly what youxe2x80x99ll be doing as a Coordinator for our Member Services team.The person who accepts this role must be available and agree to work various shifts from 9:00am-6:00pm, Monday to Friday, and 9:00am-5:00pm on Saturdays to coincide with AMA retail centre hours. It is important that our centres are properly staffed to meet the needs of our members. There may be long periods of standing and moving, and lifting of heavy articles may be required.WHAT MOVES YOU

• You genuinely enjoy meeting new people and making a difference in their day.
• Youxe2x80x99re a great listener and take pride in finding that perfect balance between being personable and professional.
• Youxe2x80x99re definitely a xe2x80x9cgo-toxe2x80x9d type of person. Youxe2x80x99re an excellent problem solver and you know how to get things done!
• Youxe2x80x99re not just organized xe2x80x93 youxe2x80x99re a mega multi-tasker!
• While youxe2x80x99re able to work well independently, you love the collaboration that comes with being part of a team.
• You embrace the idea of continuous learning and personal growth.
• Youxe2x80x99re flexible to perform a variety of functions and adjust to fluctuating activity levels.

WHAT YOUxe2x80x99LL DO

• Report to the Manager, Member Services and Manager, Insurance.
• Welcome members enthusiastically and make them feel at home.
• Assess member needs so you can match them with the representative whoxe2x80x99s most qualified to provide the best solution.
• Provide information to members regarding AMA services and the many benefits of membership.
• Engage with members in line-ups, waiting rooms and retail areas.
• Manage traffic flow and help ensure members arenxe2x80x99t kept waiting too long. Communicate the value of self service options such as auto-renew that will help members avoid line ups in the future.
• Make sure that our public areas are kept neat and tidy for our members so that wexe2x80x99re always represented in a professional manner.
• Maintain an appointment schedule.
• Perform various administrative tasks at the reception area.

WHAT YOUxe2x80x99VE DONE

• You have a high school diploma.
• You have a minimum of 2-3 years of retail or administrative experience.
• You have a record of proven previous customer service experience.
• You know your way around a computer and youxe2x80x99re comfortable learning new applications and systems.
• Youxe2x80x99re excellent at working independently as well as part of a team.
• You have experience working in a fast paced, deadline and detail-oriented work environment.
• You are able to pass a Police Information Check (PIC).

WHAT YOU'LL GETCompetitive salary.Flexible benefits.Outstanding employer-paid Retirement Savings Program.Great AMA discounts.Unlimited learning opportunities.Paid vacation and xe2x80x98MExe2x80x99 day.We thank all applicants for their interest; however, only those selected for an interview will be contacted.-WORK MODEL: In-Office-We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Alberta Motor Association