Job Description

Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset - making us a leading provider of accommodation solutions.

At Civeo all guest services lead to a reflection of our community branding and leaving a lasting impression on our guests and clients. Become an ambassador of our brand located at the Edmonton Head Office (3790-98Street) as a Central Reservations Administrator, where the engaging and superior customer service you provide our guests and clients will make them feel valued and reflect the exceptional services to come.

Reporting to the Civeo Client Logistics Manager, the successful candidate will be required to work remotely on a rotating schedule, currently consisting of 8-hour shifts varying between days, evenings & weekends.

Please note this is a temporary position projected to end October 2023.

Key Responsibilities

• Process guest reservations for accommodations and travel with a high degree of accuracy and efficiency
• Quickly and courteously respond to telephone and email requests on an individual and group basis
• Update coding changes, departure dates and follow ups for additional information with guests and clients
• Complete client, guest and internal reporting on occupancies and contractual allotments
• Communicate with and support various internal departments to ensure efficiency in meeting contractual requirements and guest expectations
• Collaborate with the team, taking ownership for independent and group decisions made in the best interest of our client contracts and individual guest experiences
• Ensure interdepartmental communication and cooperation is at a high standard to maintain the interest of the client and guest satisfaction
• All other duties as assigned to meet operational requirements.

Competencies

• Working with people

Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit; recognizes and rewards the contribution of others; listens, consults others and communicates proactively; supports and cares for others; develops and openly communicates self-insight.

• Delivering results & meeting customer expectations

Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

• Following Instructions and Procedures

Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organization; complies with legal obligations and safety requirements of the role.

• Coping with Pressure and Setbacks

Works productively in a pressurized environment; keeps emotions under control

during difficult situations; balances the demands of a work life and a personal life;

maintains a positive outlook at work; handles criticism well and learns from it.

• Relating and Networking

Establishes good relationships with customers and staff; builds wide and effective networks of contacts inside and outside the organization; relates well to people at all levels; manages conflict; uses humour appropriately to enhance relationships with others.

Qualifications

• Post-secondary education in Business Administration or Hospitality Services and/or have a minimum of 3 years of equivalent experience.
• Excellent customer service skills, including a minimum of 2 years in a customer service-oriented role, along with a professional demeanor
• Intermediate level of Microsoft Suite (Word, Excel) with a strong attention to detail with data entry
• Knowledge of INNfinity Hospitality Systems is an asset
• Ability to problem solve independently
• Strong proven rapport in guest/customer service relations
• Strong communicator oral/written of the English language
• Excellent organizational, time management skills with the ability to multitask
• Ability to work within a team environment and independently.

While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.

We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply

Civeo is committed to the principle of employment equity. We welcome diversity and encourage all who are qualified to express their interest.

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