Job Description

Making Every Connection Matter: Join our

GraceMed

Team as a

Central Intake Representative

in Oakville

!

GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, hormonal health services, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether it is through cosmetic surgery or dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients.

Why Join Our Team:

Rewards that grow:*Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.

Strength in harmony:Friendly and collaborative team atmosphere. Work alongside a team of experienced and skilled professionals to support our teams' ongoing success.

Learn from the best:Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

What you'll do:

As a Central Intake Representative, you'll be the first point of contact for our clients, helping connect them to our services and clinics. In this vital role you will respond promptly and professionally to client inquiries, provide information about our services and schedule appointments. You will ensure a smooth and welcoming intake process for every client.

Deliver exceptional, luxury-level service and client care, ensuring a positive and welcoming experience. Stay active and available in the call queue to respond to clients in a timely manner. Manage client information, ensuring all data is kept confidential, accurate and up to date in the CRM. Educate clients, existing and prospective, about GraceMed services. Schedule all appointments efficiently and handle incoming inquiries via phone and email. Ensure clients receive all essential information and materials after scheduling their treatments. Serves as the sales arm of the team, focusing on converting information-seeking patients into satisfied clients.

What you will bring along:

A minimum of 3 - 5 years' experience working in customer-facing roles, preferably in luxury, hospitality, or high-end retail sectors. Prior experience in call centers or telephone-based customer support is often preferred. Strong interpersonal skills, with a customer-focused mindset and an engaging, positive attitude. Familiarity with the specific luxury market (fashion, travel, automobiles, etc.) is considered an asset. Exceptional time management, organizational and multitasking abilities. Proficiency with computers and a quick adaptability to new technology. Outstanding written and verbal communication skills, including a professional phone manner. A high degree of empathy, confidentiality and attention to detail in all tasks.


GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.