Job Description

Requisition Number:

1210

Terms of Employment:

Permanent Full-time

Location:

The Simple Alternative Toronto

Employment Address:

275 Lesmill Rd, North York, ON M3B 2V1

Hours of Work:

Tuesday to Saturday (37.5 hours per week)


Alternating days and afternoons:


Day shift: 7:00AM - 3:30PM


Afternoon shift: 3:30PM - 12:00AM

Vacancy:

1

Language:

English

Hiring Range:

$59,058 - $63,142

About Mount Pleasant Group:

Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

Our Vision:

A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission:

MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

Our Values:

Inclusiveness o Transparency o Innovation o Dependability o Compassion


At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

About the Position:

The Central Care Logistics Coordinator (Coordinator) plays a pivotal role in overseeing and directing the activities of the transfer team, ensuring the safe, respectful, and efficient movement of deceased individuals across various locations. This position is responsible for managing all logistical aspects of transfers, including scheduling, routing, and coordination with internal and external stakeholders. The Coordinator ensures that all transfers are conducted in accordance with regulatory requirements, organizational standards, and cultural sensitivities.


In addition to transportation logistics, the role encompasses a broad range of administrative responsibilities, including documentation management, death registration, inventory tracking, and communication with families and service providers. The Coordinator serves as a key point of contact for funeral centre staff, healthcare institutions, and bereaved families, requiring a high level of professionalism, empathy, and attention to detail.


Operating within a fast-paced and emotionally sensitive environment, the Central Care Logistics Coordinator contributes to the overall quality of service delivery by maintaining operational readiness, supporting facility and vehicle upkeep, and assisting with body preparation tasks. This role demands strong organizational skills, discretion, and a commitment to upholding the dignity of those in care and the families they leave behind.

The successful candidate will be required to:

Transportation & Logistics

Lead the coordination of all transfer operations, prioritizing tasks and providing clear direction to staff to ensure timely and respectful transportation of deceased individuals from hospitals, long-term care homes, private residences, and other facilities to designated Funeral Centre locations. Liaise with Funeral Director's Assistants and other team members across multiple sites for transfer assistance when required. Maintain up-to-date and accurate vehicle logs, ensuring compliance with internal protocols and regulatory requirements. Monitor GPS tracking systems to ensure all vehicles are traceable and operating efficiently. Personally conduct transfers when required, ensuring the utmost care, dignity, and professionalism in handling human remains.

Client Interaction & Service

Verify the identity of deceased individuals during transfers by cross-referencing documentation such as the Medical Certificate of Death, ensuring all information is accurate and complete. Provide compassionate and culturally sensitive service to grieving families, recognizing and accommodating diverse religious, cultural, and personal preferences. Serve as a respectful and reassuring presence during interactions with clients, always maintaining professionalism and empathy. Build and maintain strong working relationships with external partners, including healthcare providers, and long-term care staff.

Administrative Duties

Secure and manage Coroner's Cremation Certificates and complete death registrations in accordance with provincial regulations and internal procedures. Review all documentation for completeness and accuracy, proactively following up on any missing or unclear information. Maintain meticulous records of personal effects, cremation-related items, and other physical assets using the Navision system, ensuring all items are tracked, logged, and delivered to the appropriate locations. Support audit readiness by ensuring all administrative records are organized, up-to-date, and compliant with privacy and legal standards.

Facilities & Vehicles

Oversee the cleanliness and readiness of the preparation room, ensuring all waste is disposed of in accordance with health and safety protocols. Conduct regular inspections and maintenance of company vehicles, including cleaning, fueling, and scheduling service appointments to ensure safety and reliability. Contribute to the upkeep of the facility by performing routine cleaning tasks such as mopping, dusting, and waste removal, helping to maintain a respectful and professional environment for families and staff. Monitor inventory levels of supplies and equipment, placing orders or notifying management when replenishment is needed to avoid disruptions in service.

Other

Assist the Embalmer with body preparation tasks, including washing, dressing, and casketing, while maintaining the highest standards of dignity, hygiene, and care. Operate company vehicles for a variety of purposes, including transportation of remains, supplies, or staff, ensuring safe and courteous driving practices at all times. Take on additional duties and special projects as assigned by the Manager or Assistant Manager, Funeral Services, contributing to the overall success and smooth operation of the team.

Qualifications:

High school diploma or general education degree (GED); or at least one year of related experience and/or training; or equivalent combination of education and experience A valid Ontario "G" driver's licence with a clean driver's abstract At least two (2) years' experience in the funeral industry in a high volume environment Must consent to and pass a Criminal Background check, and a Criminal Record and Judicial Matter check Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Maintain professionalism and exercise discretion when managing confidential information Must be able to operate and maintain vehicle safely while abiding by the Highway Traffic Act and the rules of the road Physical manual labour required, must be able to lift in work safe guidelines Knowledge of hospitals, nursing homes, cemeteries, crematoria, and mausoleums within the GTA Knowledge of legal requirements associated with the disposition of human remains Familiarity with funeral home environment and internal policies and procedures is an asset Sensitivity to persons in bereavement and understanding a variety of cultural and religious traditions Intermediate proficiency of Windows and MS Excel, Word, and Outlook

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.