Job Description

NOW HIRING FOR CaseMogul Repair Centre

At CaseMogul we provide one of Canada's largest selections of mobile phone cases, flawless and quick applications of screen protectors, and on-the-spot mobile repairs in less than 1 hour.

We are GROWING! We started with 1 store and now we operate 8 retail locations in Calgary, Alberta (Chinook Centre, South Centre, Market Mall, Pacific Place Mall, Bow Valley Square Downtown, Cross Iron Mills, Marlboro Mall, and Beltline area), 1 location in Fort McMurray (Peter Pond Mall) and 4 locations in Vancouver, BC (Metrotown, Central City, Guildford, Richmond Mall).

WHY JOIN US?

We provide meaningful growth, and competitive compensation and require no prior phone repair experience. We will teach you how to repair phones and work in this stable and well-established business with support along the way so that you're successful!

We are looking for individuals with a strong work ethic, excellent social skills, and a determination to succeed!

CASEMOGUL

Company Values:

Sincere Customer Service: We treat each customer with the same sincerity as how we would treat our close friends; we want the experience to be welcoming and comfortable. We also want to exercise reasonableness when faced with difficult issues with customers. Curiosity: We want to stay curious about what is happening around us and how that impacts our organization Innovation & Adaption: We strive to innovate and be leading edge in what we do Create Value: We always want to be cognoscente of the level of impact in the value we're contributing to our customers through our products and services Collaboration (Leveraging collective genius): To focus on working together, respecting one another and leaning on one another for resources is paramount to the organization and its well being

Customer Service

Be customer facing as the support representative for the HQ repair store, answering customer inquiries via email, phone call, or in-store Assist the team in mitigating pressurized situations by proactively lending assistance and working as a team player

Operations

Staying up-to-date with detailed knowledge on new and existing repairs Work with and learn from Repair Lead on how to solve more complex repairs as required Act as a communication liaison and technical support for retail stores as required Keep work station cleaned and organized for a safety and comfortable working environment

Device repair

Execute repairs to CaseMogul's standard of exemplary accuracy, efficiency, and quality Communicate throughout the repair process to ensure excellent customers service and to avoid accidents/issues from occurring Exercise multi-tasking and maintain a high level of execution on multiple repairs at the same time

Employee Development

Assist inprovidingtraining, coaching, and feedback to Retail Repair Team by following the repair training SOP Guide.

Requirements

1 year of retail experience 1 year of inventory managment experience Must speak fluent English Must have existing knowledge of all Apple and Samsung devices that are sold in Canada Must have full-time availability up to 40 hours per week Wants to grow with the company

Training:

We will provide hands-on training to all new employees (initial repair knowledge is an asset but not required)

Important:

If there is repair training needed for the new candidate, the starting hourly salary will be $15.

We thank all applicants for their interest but only successful candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $15.00-$18.00 per hour

Benefits:

Company events Dental care Life insurance On-site parking Store discount
Work Location: In person

Expected start date: 2025-07-19