Job Description

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada\'s most vibrant and diverse communities. We are home to North America\'s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. We are also proud to be named one of Greater Toronto\'s Top Employers for 2022! Learn more at

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of full COVID-19 vaccination status to the Hospital\'s Workplace Health and Safety department.

The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

A newly formed Regional Operations Team will provide operational support following the regional Epic go-live in December 2021, to the seven (7) acute hospital organisations in the Central East (CE) region: Campbellford Memorial Hospital, Haliburton Highland Health Services, Lakeridge Health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital and Scarborough Health Network. These organizations have been on a clinical transformation journey to implement a shared, regional Epic CIS solution as well as a number of regional third-party applications since July 2019.

The CE Regional Operations Team will have a dedicated leadership team overseeing five (5) work streams: Outpatient Ancillary, Inpatient, Access/Revenue & Reporting, 3rd Party & Integration and Technical. Each team will have a number of clinical and technical analysts, and Principal Trainers (PTs). The Regional Operations team will work on behalf of all 7 hospital organizations. Scarborough Health Network (SHN) will manage employee policies and act as paymaster on behalf of all 7 hospital organizations

Epic Applications Team Leads are responsible for overseeing a team of analysts that provide ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues, troubleshooting, break-fixes etc. with a goal to continue to enable and optimize workflows.

Responsibilities:

• Oversee the Cogito application and team for the day to day operational issues
• Allocating workload distribution across the Cogito team
• Managing and overseeing Cogito queue in the incident management system
• Responsible for liaising with Epic Technical Support (TS) and escalating issues as appropriate
• Support manager with recruitment, attendance, and staffing support
• Supporting the Workgroup(s) as required
• Responsible for independently evaluating systems, analyzing complex issues and problems, troubleshooting, resolving break fixes and testing resolutions with application teams
• Provides ongoing maintenance and support for assigned applications with little to no assistance
• Participates and leads testing of application updates, enhancements, custom programming and new releases/quarterly upgrades
• Support operational committees and working groups with workflow design/optimization decision-making by highlighting system capabilities, limitations, risks etc.
• Work with Principal Trainers/Credentialed Trainers to maintain training materials and content in sync with build updates
• In collaboration with Principal Trainer, analysts will support application\'s end-users
• Reviewing the status of projects and issues on an ongoing basis with leadership

Requirements:

Requirements:
- Demonstrated experience with leading change initiatives and managing projects with interdisciplinary teams
- Previous Team Lead experience preferred
Previous build or operations experience with Epic\xc2\xae
- Certification in at least one Epic data model
- Experience using Epic\xe2\x80\xb2s reporting tools and reporting databases, applications and data structures
- Proficiency with SQL and relational database concepts
- Proficiency and demonstrated experience with analytics tools
- Working knowledge of clinical systems and administrative departments, operations and core clinical/process workflows would be an asset

- Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
- Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes
- Strong understanding of workflows and procedures related to Analyst\xe2\x80\xb2s relevant clinical areas
- Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures
- Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action
- Highly self-motivated and directed, with keen attention to detail
- Ability to prioritize and execute tasks in a high-pressure environment
- Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
- Ability to work collaboratively and effectively with internal and external stakeholders
- Ability and willingness to learn new software, systems, and processes
- Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures

Scarborough Health Network (SHN) embraces and celebrates our community\'s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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Scarborough Health Network