Job Description

CDS Account Coordinator CAN
Job Locations
CA-ON-Ottawa | CA-QC-Montreal
Position Type Full Time
Postal Code
K1G 0J1 Requisition ID 2023-428174 Category Client Services/Account Management
Summary

CDS Account Coordinator - French Bilingual

The CDS Sales Team has the opportunity to shape product sampling events that assist vendors to define their brand within Costco nationwide. The Account Coordinator is the liaison between the company, vendors, buyers, corporate and field staff for day-to-day client servicing. This includes client status updates, client requirements and deliverables management, budget performance, and prompt and accurate issue resolution. This role is responsible to deliver measurable results to the client for their brands through effective communication and superior follow-up. You will collaborate with the Sales Manager on best business practices to help build value proposition.

For more than 35 years, Club Demonstration Services (CDS) has helped Costco members make shopping decisions and shaped the identity that Costco is perhaps best known for: its awesome free samples. As the in-house product sampling company for Costco Wholesale, CDS has friendly, professional and talented employees who provide high quality product demonstrations and marketing services to Costco Wholesale and its vendors.

What We Offer:

Full benefits including Medical, Dental, Vision

• Short and Long-Term Disability
• Paid Time Off

Responsibilities:

Proactively assess, clarify, and validate customer needs on an ongoing basis.

• Strategize with Sales Manager to prioritize projects while keeping with department strategic goals
• Responsible to produce ad hoc reports as requested to ensure accurate data, program details, and results
• Involvement in various projects helping to consolidate information and streamline current procedures/processes
• Heavy interaction with warehouse field teams to ensure accurate communication and completion of projects and launch of programs

Qualifications:

Must be fluently bilingual (French and English)

• 1-2 years of experience in customer service industry
• Exceptional written and verbal communication skills
• Adept at collaboration with stakeholders throughout the business
• Proactively assess customer needs
• Evolve and streamline process to drive the business
• Proficiency with Microsoft Office

The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants.
Responsibilities

The Company is one of North America\'s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary
The Account Coordinator works closely with assigned account(s) to understand needs and serve as the main point of contact for information and updates regarding promotional events. Coordinates brand campaigns and events through scheduling, resource planning and logistics.

Job Duty

Act as a liaison between the company, vendors, buyers, corporate and field staff for day to day client servicing, including, assessing client needs for event, provide client status update, budget performance, and prompt and accurate issue resolution.
Oversee the development and execution of client marketing campaigns planning, organizing, promoting, and facilitating the workflow process in collaboration with key stakeholders
Update events schedule to reflect cancellations, rescheduling, additions or modifications; identify recruitment needs, communication and event information material with the staffing team and Management
Plan, orchestrate logistics of campaign events, and serve as main point of contact to field teams
Partner with Account Manager to develop necessary event information materials including manuals, power point presentations, conference calls and webinars and videos to facilitate a high-quality event
Assist Management to develop post engagement reporting analytics to reinforce the overall value of services for client distribution
Collaborate and build strong relationships with clients through effective communication and partnership
Maintain a high sta

...

ndard of communication with brand event Teams
Performs other duties as required and assigned

Supervisory Responsibilities

Direct Reports

- This position does not have supervisory responsibilities for direct reports

Indirect Reports

- This position does not have guidance or mentoring responsibilities for indirect reports

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Bachelor\'s Degree Or equivalent experience

Field of Study/Area of Experience: Degree Program/Major (e.g. Marketing, Business Administration or related field)

2-4 Years of experience in executing the logistics of events within a fast-paced team environment with strong attention to detail while managing multiple tasks

Skills, Knowledge and Abilities

Excellent Written & Verbal Communication Skills
Team Building Skills
Intermediate Knowledge of PC Software Applications & Strong Understanding of PC Operating Systems
Good Interpersonal Skills
Research & Analysing Skills
Excellent Customer Service Skills
Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 kg.

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