Job Description

MAIN DUTIES

Welcome and Communications Ambassador

+ Receive and greet residents, visitors and members of the public in a friendly and professional manner
+ Receive and direct external calls
+ Delivery of resident notices and newspapers, etc.
+ Respond to resident inquiries, providing assistance using discretion and notifying appropriate departments as required
+ Some administrative duties may be required

Safety and Security

+ Ensure the residence is safe and secure at all times by monitoring all security equipment and completing scheduled security rounds
+ Respond to emergency situations in a timely manner and provide assistance to emergency personnel if required
+ Ensure all arrival protocols are followed by all guests and contractors
+ Complete related incident reports and ensures the General Manager/Assistant General Manger/Office Manager are apprised of all situations
+ Follow all safety procedures when dealing with unknown or suspicious people
+ Follow all loss prevention and building safety policies
+ Assume responsibility for the residence in the absence of designated on-duty manager

Cleaning and General Maintenance

+ Cleaning of public spaces and administration offices
+ Assist with ensuring interior and exterior lighting throughout the residence is functional at all times, including emergency lighting
+ Provide first line of support for snow and ice removal as required
+ Perform general maintenance and tasks as required
+ Complete and submit and maintenance requisitions for deficiencies
+ Set up and tear down for any meetings

Laundry

+ Perform laundry duties as required, including both residence and residents' items as assigned

COMPETENCIES/ABILITIES

+ Demonstrated ability to meet the physical and mental requirements of the position
+ Excellent communication adn interpersonal skills
+ Ability to work independently and in a team environment
+ Demonstrated ability to effectively problem solve
+ Detail oriented with good organizational abilities
+ Demonstrated ability to multitask and prioritize effectively and efficiently
+ Demonstrated well-groomed appearance at all times

QUALIFICATIONS

+ Minimum Grade 10 education with preference given for Grade 12
+ Experience in hospitality and/or seniors' environment is preferred
+ Current CPR and First Aod Certificates are desirable
+ Basic computer knowledge (Microsoft Word, email, etc.)
+ Experience in daily cleaning duties an asset

PHYSICAL DEMANDS

+ Demonstrated ability to carry out significant amounts of bending, stooping and stretching, and lifting and carrying of equipment and supplies up to 35 lbs.