Job Description

POSITION: Casual Float - Housing Services & Withdrawal Management Services


DEPARTMENT: Housing Services & Withdrawal Management Services

REPORT TO:

Program Managers


HOURS OF WORK: Casual

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.


Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.


At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary

Main Street Project (MSP) provides a range of low-barrier, harm reduction-focused services including withdrawal management, supportive housing, and a community drop-in. Our programs offer food, shelter, harm reduction supplies, safe spaces, and pathways toward recovery, housing, and long-term stability. Services operate 365 days a year and are rooted in respect, dignity, and accessibility for all who enter our care.


The Casual Float Support Worker provides flexible coverage across multiple MSP programs including Protective Care, Withdrawal Management Services (Men's and women's Non-Binary units), and Housing (Mainstay, the Bell, and Furby). This role offers break coverage and additional support as required, assisting participants with daily needs, crisis response, eviction prevention, harm reduction, and capacity building.


Float Support Workers collaborate with participants to support individualized detox care plans, housing goals, and personal development, focusing on independence, harm reduction, and tenant-defined success. They also work with participants to enhance self-awareness, life skills, and overall well-being while ensuring a safe and stable environment.


As part of a collaborative team, the Float Support Worker upholds MSP's mission, goals, and values harm reduction, choice, equity, diversity, and respect while helping participants build capacity and move forward in their unique recovery and housing journeys.

Key Responsibilities

Coordinate move-ins for community members entering housing, adhering to established protocols, and collaborating with external partners. Assist with medication management, including proper storage, distribution, and documentation. Develop and implement programming initiatives to enhance the well-being and engagement of housing program participants. Collaborate with case managers on individualized care plans. Respond and support individuals experiencing crisis. Ensure residents understand program area processes and expectations. Respond promptly and effectively to emergency situations, including assessing, intervening, and documenting critical incidents, and seeking assistance as necessary. Conduct regular floor checks to ensure the safety and cleanliness of the housing premises. Coordinate and assist in ensuring meal service in Housing facilities are done in accordance with food handling guidelines. Provide comprehensive support to participants in planning, problem-solving, and addressing immediate needs, such as food, water, clothing, and other essential items. Offer non-judgmental support and connect participants with relevant resources and services, both internal and external. Ensure that participants are well-informed about available internal and external resources, services, and programs. Coordinate and assist residents in connecting to resources including seeking out and providing information, filing out application forms and submitting appropriately. Uphold professional standards of care in all interactions and service delivery. Foster collaborative relationships with external partners to optimize support for housing program participants. Maintain accurate and confidential electronic and physical records pertaining to program participants. Collect and submit required agency statistics promptly and accurately. Uphold cleanliness standards by following routine cleaning schedules for the program area during each shift.

Qualifications

Relevant experience in the field of human services, preferably with adults experiencing homelessness, mental health challenges, substance use issues, or housing instability. Post-secondary education in addictions, mental health, or a related field is considered an asset. Compassion for and commitment to working with individuals who use substances and experience mental health challenges, using a participant-centered care philosophy. Ability to apply Harm Reduction, Housing First, Trauma-Informed Care, and Anti-Oppressive practices in day-to-day support of participants. Strong attention to detail with the ability to maintain accurate and confidential records. Demonstrated skills in crisis intervention, de-escalation, and conflict resolution. Ability to work collaboratively in a multi-disciplinary team and build strong relationships with external partners. Knowledge of the effects of poverty, social determinants of health, and culturally diverse populations. Knowledge of Indigenous culture and ability to apply the principles of the TRC Calls to Action, MMIWG Calls to Justice, and UNDRIP. Ability to contribute to and uphold a culturally safe, inclusive, and respectful environment for staff and participants. Excellent interpersonal and communication skills, both oral and written. Proficiency in Microsoft Office and online databases. Lived experience relevant to the role will be considered an asset. Current CPR, Basic First Aid, and Mental Health First Aid (MHFA) certifications required; Nonviolent Crisis Intervention certification considered an asset. Ability to provide satisfactory Criminal Record Check with Vulnerable Sector Search and a clear Adult Abuse Registry Check (employee responsible for service charges).

Conditions of Employment

Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs., and cleaning duties (bending, reaching, push/pulling, crouching) Exposure to biohazards including but not limited to blood, bodily fluids, and syringes Ability to work with individuals who use substances and/or experience mental health issues Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging Ability to assist in providing first aid when required Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. Current CPR, Basic First Aid, and Mental Health First Aid (MHFA) certifications Valid driver's licence Ability to embody Main Street Project Core Values: Reducing Harm, Truth and Reconciliation, Anti-Oppression, Trauma-Informed Cross training at Mainstay and IPDA

Values & Competencies

Ability to embody Main Street Project's Core Values:Reducing Harm Truth and Reconciliation Anti-Oppression Trauma-Informed

Key Competencies

Collaboration Problem Solving Crisis Management Decision Making Verbal Communication Service Excellence Accountability

Main Street Project offers

Competitive wages within the nonprofit sector Health & Dental Benefits Pension Plan Professional Development Opportunities Paid Sick and Family days Shift Premiums Employee Assistance Program

Application deadline: open until filled

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.