Job Description

Job Category: Operations Support
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Position Summary
The Show Theatres at Great Canadian Vancouver hosts various shows and events from classic rock bands to stand-up comedians, gala dinners and tradeshow events.
Reporting to the Entertainment & Booking Manager, Theatres, this person will be responsible for the event support for clients as it relates to hospitality requirements for dressing rooms, basement and suites along with other required theatre administration and usher support.
Key Responsibilities & General Duties:
General duties include, but are not limited to, the following:

• Represent the Company in a helpful, Courteous, and professional and customer service oriented manner.
• Receiving, tracking and responding to client inquiries as it relates to specific event requirements then working with the appropriate internal teams to ensure action is taken;
• Streamline internal communication for hospitality requests including F&B, parking, security, front desk, hotel, banquets, etc.
• Responsible for maintaining up-to-date expense reports and balancing budgets for hospitality riders for bands and corporate events;
• Manage general maintenance and cleanliness of Dressing Rooms, Basement and Theatre Suite areas; report any health and safety concerns to management.
• Perform administrative duties as requested to support operational needs for theatres.
• Liaise with Sales and Event Managers to ensure that adequate staffing resources are available, taking into consideration both agreed service levels and budgetary costs.
• Provide additional usher support based on event operational needs;
• Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by GCE and BCLC.
• Coordination of event riders and requests as per clients / bands / management.
• Must be available to work a flexible schedule including evenings and weekends
• Performing other duties as assigned or directed

Education and Qualifications
Minimum two years hospitality/dressing room experience combined with talent coordination experience.

• Experience working with bands, artists and public figures / talent.
• Must have valid drivers license and access to a vehicle
• Ability to maintain professional demeaner with celebrity guests to ensure them a comfortable experience
• Minimum two years hospitality/dressing room experience combined with talent coordination experience.
• Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence. Deal with higher-level complaints and recognize the need for flexibility where applicable.
• Superior organization and problem-solving abilities plus demonstrated skills to handle multiple projects simultaneously.
• Excellent interpersonal skills with an outgoing personality in order to deal effectively with all internal and external clients.
• Able to be diplomatic, yet assertive while monitoring staff for compliance to policy and procedures.
• Ability to communicate effectively and efficiently orally and in writing.
• Able to work independently and also collaborate as a strong team member.
• Strong understanding for finance / expense reporting for event settlements.
• Excellent customer service skills.
• Ability to work a flexible scheduling including evenings and weekends based on operational needs
• Serving it Right Certification
• Ability to clear a criminal record check

Special Working Conditions

• Flexible hours are required in order to attend events after regular business hours including weekends and holidays at both Show Theatres in Richmond and Coquitlam.

Who we are!
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games withxe2x80xa6..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!