Job Description

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada's #1 employee benefits plan for small businesses. JG is a platinum member of •Canada's Best Managed Companies• and was named one of •Manitoba's Top Employers•. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.


What you'll do:

Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service. Only those candidates who have a true passion for delivering a superior customer experience should apply.



You will be responsible for responding to incoming phone, email, and chat inquiries regarding plan information, coverage, status etc. You will receive extensive product knowledge training.


Additional Details:

• Remote position - hardware provided
• Customizable schedule - work between 3 and 35 hours a week (after completing training)
• Must be available for 3 months of full-time, in-person training, weekdays from 8 a.m. to 4 p.m.
• Full-time, in-person training begins in May


Eligibility



To be eligible for this casual arrangement you must be:


• At least 18 years of age
• Legally eligible to work in Canada
• Living in Winnipeg or surrounding area for the full duration of your work term


Qualifications:


• Outstanding verbal and written communication skills, ability to effectively convey information and build relationships
• Exceptional customer service skills and strong active listening skills
• Ability to multitask and navigate multiple computer programs simultaneously while speaking on the phone
• Ability to act with care and professionalism in challenging or sensitive situations
• Eagerness to learn and determination to succeed
• Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
• Ability to self-motivate and prioritize time-sensitive deadlines, stay composed and organized in a fast-paced environment
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Customer service experience (inbound contact center, retail, hospitality) is considered an asset
• Bilingual French is considered an asset


JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 605.



We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.