Job Description

Concierge
Compensation: $21.25 - $22.25 Per Hour
Schedule: Casual
Role Summary: About Lakeside Manor, we have created a community that is focused on our residents and how they want to live their life. Our offering has been carefully designed for those who don't wish to compromise - those who prefer to remain independent, who appreciate choice and who make decisions based on their desired lifestyle. Lakeside Manor offers 110 beautifully appointed suites, a service package that considers your every need, plus a host of unique lifestyle choices. Whether you're catching a movie in our tiered movie theatre, enjoying a gourmet meal at the silver Swan dining room, or a drink at Corks wine bar, the ambiance cannot be matched anywhere in the area.
Position Summary: Responsible for completion of various clerical and administrative functions including supporting the leadership team in managing day-to day operations, service planning and labour utilization. Assists with the coordination of various site services during site expansion activities and performs reception functions on the phone and in person. Greets, assists, and directs visitors and responds to resident's needs. Performs work in accordance with established protocols, polices, and procedures. Assists with payroll, administrative, and scheduling duties as required.
Essential Duties and Responsibilities:

• Under the direction of the General Manager, the Concierge greets families and visitors to the residence.
• Provides information, assistance and support as needed.
• Receives couriers/deliveries and directs suppliers, officials and visitors throughout the campus community.
• Takes Resident attendance during meal times and assists with menu preparation and distribution.
• Word processes, tabulates, copies, faxes and distributes a variety of documents including reports, meeting minutes, statistical summaries and health records.
• Ensures work is completed accurately and within specified timeframes.
• Distributes, receives and tabulates surveys.
• Assists with ordering supplies, as required.
• Assists with scheduling replacement staff for unscheduled absences (same day call in) in accordance with the provisions of the collective agreement.
• Supports the leadership team in managing day-to day operations, service planning and labour utilization.
• Accurately documents scheduling calls & responses.
• Demonstrate tact, discretion & professionalism at all times.
• Answers external and internal telephone calls in a friendly, respectful and professional manner and transfers or redirects callers appropriately.
• Responds to calls for general inquiries with accurate information and ensures messages are communicated in a timely manner.
• Offers a warm welcome when providing service to incoming residents and guests.
• Records and verifies actual scheduling data (in time and attendance system) on a daily basis as preparation for the bi-weekly submission of payroll as approved.
• Maintains master rotations, weekly schedules, call in sheets and approved leave requests.
• Updates electronic schedules and time and attendance system (payroll) to accurately reflect staffing.
• Provides support and assistance to the management on confidential and sensitive issues requiring discretion including communications, document preparation/storage and dissemination of information.
• All other duties as assigned.

Qualifications/Educational Requirements/Certification Requirements:

• Staffing and scheduling experience in a 24 hr. environment an asset.

Knowledge, Skills, Abilities/Experience Requirements:

• Friendly disposition, personable and easily able to build harmonious working relationships with clients, families, colleagues, business partners and members of the general public.
• Extensive MS Office, Outlook and Excel expertise.
• Strong organizational and time management skills.
• Able to multi-task, handle changing priorities and work under pressure.

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