Job Description

Casual Client Service Ambassador - Eastern Zone

The Client Service Ambassador is a non-traditional security role that provides a customer-focused liaison within select Emergency Departments. This role focuses on proactively engaging patients and visitors to improve the "client experience," prevent or reduce aggressive or disruptive behaviour, and employ verbal intervention strategies through respectful, supportive interactions. The Client Ambassador promotes a safe environment and high-quality patient-focused care. The role is characterized by non-judgmental, people-focused interactions.



The Client Service Ambassador does not engage in physical interventions unless necessary to protect themselves or others. Whenever possible, the Client Ambassador will involve site Security and/or the Code White team for physically aggressive or threatening behaviour.

Position Details:

Position:

Casual Client Service Ambassador

Site:

St. John's & Surrounding Area

Overtime:

Overtime after 48 hours

Hours:

As Needed

Payrate:

$ 23.69 /hour

Posting Date:

November 26, 2025

Internal Closing Date:

December 26, 2025

External Closing Date:

December 26, 2025

Schedule Example:

As Needed
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RESPONSIBILITIES

Patrol Emergency Department waiting areas and engage with patients, visitors, and staff to support a positive safety culture. Use empathy-driven communication to reduce stress, improve experience, and prevent conflict. Build rapport and collaborate with Triage, Admitting, Nursing, Social Work, Mental Health & Addictions, Security, and volunteers. Develop relationships with regular patients and visitors; create "Approach Plans" with stakeholders to safely manage those who may pose a risk of violence. Conduct hourly waiting area census and document all client contacts using tablets/technology. Perform other duties as required.
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COMPETENCIES & SKILLSETS

Sound judgment and interpersonal skills, including managing hostile or inappropriate behaviour. Ability to remain empathetic and composed in high-stress situations. Ability to communicate effectively with individuals from marginalized backgrounds. Strong verbal and written communication skills. Knowledge of non-violent crisis intervention and de-escalation techniques. Understanding of Health Organization policies and procedures. Knowledge of relevant legislation, including the Criminal Code of Canada.
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PREREQUISITES

Valid Criminal Record Check and Vulnerable Sector Check Valid First Aid & CPR - Level C (CSA-approved) Tuberculosis (TB) screening Proof of full childhood/primary vaccination series Tdap dose at age 18 and 10-year booster Valid Class 5 Driver's License English fluency (oral and written) Previous experience in security, law enforcement, or related field preferred Certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB) Applicants without these may complete Paladin's UoF/MOAB pre-hire training Training is unpaid; Paladin covers costs with a 6-month commitment

Why choose Paladin?

Opportunities for training and professional development. Competitive wage and benefits package. Code of Conduct reimbursement Paid vacation & sick days

Get paid your way with flexible daily pay options!

Work today, get paid today--daily pay available.*
Paladin Security: Making the World a Safer and Friendlier Place because we

CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!