Job Description

Join our team!

Casual Cashier/Receptionist (PWU) (Temporary until October 2026)

Location:

Hamilton (John St), Hybrid

Department:

Collections & Payments

Posting Open:

August 5, 2025

Number of Vacancies:

1

Hours per Week:

35

Rate of Pay:

$30.96/hr - $41.22/hr



At Alectra, we're not just about powering communities; we're about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.

Position Purpose:

The Cashier/Receptionists are accountable for back-office data management, reception tasks, cashiering, mail room activities, and clerical functions for electric and water services.

Responsibilities:

Supports back-office clerical tasks related to the setup, billing, collecting and payment of accounts. Processes account maintenance activities including lawyer's letters; landlord agreements, articles of incorporation, unoccupied accounts; resolving customer access issues; cashiering and payment processing, misapplied payments and cashier exception management; support and review equal payment plan report and make changes based on specific criteria; documentation and filing of customer requests and responses. Responds to reception calls and general customer inquiries, ensuring a high level of professionalism and in accordance with Alectra Utilities standards and OEB requirements. Supports mail room activities including inter-office mail delivery and prepping outbound items for mailing. Provides documentation and tracking related to clerical tasks. Performs user acceptance testing of system and procedural changes, documenting new and revised procedures to provide the efficient billing and customer services. Understanding of Privacy Legislation, and its application within the department. Responsible for a working knowledge and understanding of and make all efforts reasonable to work in accordance with and ensuring work is done in compliance with the appropriate safety legislation, EUSR rules, Alectra policies and procedures and safe work practices that apply to the work while adhering to the internal responsibility system. Reports any unsafe conditions or observed unsafe work practices using Alectra procedures. The incumbent may be asked to perform other related duties which may be assigned from time to time.

Qualifications, Knowledge, Skills and Competencies:

Education & Specialized Knowledge

Minimum of High School Education required. College diploma or University Degree in business or other related field and/or equivalent experience is an asset. Familiarity with regulations and bylaws governing electricity and water services.

Experience

Less than one (1) year related experience. Experience in dealing with difficult customers, situations and moderately/complex problems. Experience in a customer service is an asset.

Skills/Abilities/Competencies

Demonstrated MS Office experience with Word or Excel. Ability to handle/solve difficult situations. Ability to make quick and accurate decisions with minimal supervision that support the company procedures. Demonstrated Customer Service skills, working both with internal and external stakeholders. Proven keyboarding competency and accuracy is required. Excellent verbal and written communication skills. Must be able to work from other locations as required as per guidelines within the Collective Agreement. Ability to multi-task in a fast-paced environment.

Who we are

As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety:

Stay aware, prevent risks and protect each other.

Respect:

Value everyone, act honestly and foster inclusion.

Customer Focus:

Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence:

Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation:

Drive growth by embracing change, creativity and continuous improvement.

Here's why Alectra might be your ideal workplace:

We invest in your career development. At Alectra, we care about our team's future through offering ongoing trainings, mentorship and learning opportunities. We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following: Disconnecting from work: We prioritize your well-being through our "Disconnect from Work" policy which ensures you can maintain a healthy work-life balance. As a casual employee you will be entitled to casual benefits and retirement trust through Power Workers Union.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.



Ready to Apply?



If this sounds like you and gets you excited, we'd love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.

Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted.

Please note:

We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.