Job Description

All Manitoba Liquor & Lotteries employees may apply.

Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

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Reporting to Shift Supervisor, Casino Bank, the Bank Cashier is responsible for performing monetary exchange and prize payouts for guests while providing exceptional customer service.

Job Responsibilities

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Check memo board for any general Casino information related to the Cage, such as daily tour groups, counterfeit currency, new or modifications to procedures, etc. Check U.S currency exchange rate. Count float, which includes verifing amounts, signing slips and documenting bait money. Prepare to provide customer service by ensuring work area is well stocked, equipment is operational and log into required system(s). Check all bills to ensure authenticity. Sell, exchange and/or redeem all casino gaming products according to all applicable procedures. Provide prompt, friendly customer service - smiling and open and closing greetings. Pay out winnings which may include printing cheques within specified cashier limits. Secure authorization to pay out winnings over cashier limit. Prepare for adds/decreases of cash/cash equivalents, verify amounts and sign. Identify and process STRs (Suspicious Transaction Reports), LCT (Large Cash Transaction) reports, CDR (casino Disbursement Report), F/X Report (Foreign Currency Transaction Ticket Report) and ROFR (Receipt of Funds Report). Notify appropriate individuals as required. Follow all Manitoba Lotteries policies, compliance regulations and procedures. Provide facility, promotional information and gaming instructions on Bingo, , Touch Screen, Slot Machines and Horseracing games to customers. Maintain versa self-serve machines. Place all paperwork, bills, loose coin, US currency and any cash equivalents in the float bag. Prepare and drop float bag. Generate reports, verify all transactions have been entered on report. Perform end of night duties, systems logged off, equipment cleaned and garbage empty. Other related duties as assigned.

Primary Qualifications

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Excellent math skills to perform accurate calculations and counts are required. Basic skills in using Microsoft Office (Word, Excel and Outlook) are an asset. The incumbent must attend, remain current and receive a passing mark on Anti-Money Laundering (AML) training. Training is provided on the job. Six months experience in a customer service-related industry is required. One year experience in cash handling and balancing is a requirement. Four to eight months of on-the-job learning is required to fully understand the business, all systems, policies, procedures, processes and the expectations of the position. The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization. Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.

Secondary Qualifications

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Bilingual (French/English) language skills. Basic computer skills in Microsoft Office (Word and Excel). Previous cash handling experience with the ability to handle large cash transactions.


All Manitoba Liquor & Lotteries employees may apply, however priority will be given to qualified employees currently in the bargaining unit. Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.


We thank all interested applicants, however, only those selected for interviews will be contacted.

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

Discretionary Time:

Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.

Hybrid Work Model for Eligible Positions:

Remote/Office work for eligible positions.

Flex Time:

Flexible shifts and work hours for eligible positions.

Maternity and Parental Leave:

Top-up of E.I. maternity leave benefits to 93% of employee's basic earnings for 17 weeks.

Fitness Allowance Reimbursement, depending on bargaining unit:

Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.

Computer Purchase /Fitness Purchase Program:

Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.

Diversity and Inclusion:

Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.

The Together Project:

At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

Accrue up to 10 paid vacation days per year during the first 2 years of employment. Accrue 15 paid vacation days per year after 3 years of employment. Accrue 20 paid vacation days per year after 5 years of employment. Accrue 25 paid vacation days per year after 9 years of employment. Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee's long-term strategy. Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependents. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

Educational Assistance: Tuition reimbursement for eligible employees. Training: Variety of courses and programs to support skill and professional development. Career progression: Internal job posting system that provides opportunities for a variety of career paths. Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work. * Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.