Job Description

Division: Community Services

Department: Recreation and Community Development

Term: 1 Temporary Part Time position available for approximately 10 months.

Closing Date: 07/18/2025

Labour Group: CUPE 59

Posting: 4385

Job Summary

Under supervision of the Clerk 11, this position serves customers, who use recreation facilities, and performs a variety of functions including reception, general admission, program registration, and activity space rental.

Duties & Responsibilities

Processes general admission, LeisureCard sales, program registration, activity space rental payment, locker revenue collection, parking permits, city cards etc., using an automated point-of-sale system, and receives customers entering leisure facilities. Provides program and service information including schedules, program description, policy explanation, and facility rental information. Responds to related complaints and enquiries in accordance with established policy and procedure. Prepares shift revenue balancing report, balances transactions to report, balances cash float, and prepares a bank deposit. Processes program registration applications, class transfers and withdrawals according to Department policy. Forwards refund requests to supervisor for approval and processing. Prints class lists, as required. Processes booking requests for designated spaces for short-term use, e.g. rooms for meetings, informs the Clerk 11 of any rental requirements, and forwards all other rental/event requests to the supervisor. Initiates customer birthday party requests and forwards to supervisor for processing. Enters admission pass usage information and revenue summaries into computer databases. Performs general office functions such as filing and word processing, as required. Assists supervisory staff in providing shift orientation for new staff. Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements

Grade 12 education. One year related cash-handling experience in a customer service environment.

Knowledge, Abilities and Skills

Knowledge of accepted procedures for handling cash, balancing transactions, and completing revenue (cash) collection reports. Knowledge of customer service principles and practices. Ability to interact with customers and remain calm when dealing with customers during high volume periods. Ability to provide responsive customer service, and convey confidence and competence. Ability to maintain records and to make accurate arithmetic calculations. Ability to understand and execute oral and written instructions. Ability to establish effective working relationships. Skill in the operation of office equipment and automated systems, including a programmed cash register.

Requires Security Check

Acceptable current Criminal Record Check (CRC) upon offer of employment.

Additional Requirements

Shift work and weekend work is involved.

Weekly Hours:

Part-Time hours

Salary Range:

$20.94 to $23.09 CAD

per hour

(2025 rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) "the good life", for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email talentacquisition@saskatoon.ca.

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City