Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Manage transactions with customers using cash registers Develop and maintain a knowledge base of the evolving products and services Greet customers when entering or leaving the store Daily cleaning and stocking routines Cross-sell products and introduce new ones Track transactions on balance sheets and report any discrepancies Scan goods and ensure pricing is accurate
Qualifications:

Previous experience in customer service, sales, or other related fields Ability to build rapport with customers Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Good math skills Strong communication and time management skills Flexibility Basic PC knowledge BCLC experience an asset Vehicle transportation
Job Type: Full-time

Pay: $17.40-$17.60 per hour

Expected hours: 32 per week

Benefits:

On-site parking
Shift:

8 hour shift Afternoon shift Day shift Evening shift Morning shift Night shift
Work days:

Holidays Monday to Friday Weekends as needed
Ability to commute/relocate:

New Westminster, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Expected start date: 2025-05-23