Job Description

Who you are

• You love challenges\xe2\x80\xa6you seek them to solve them (not to create them, though!)
• You have at least 6 months of customer service work experience in retail or a distribution center (Returns or Cashier experience is a plus, but not necessary)
• You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
• Your customer service skills are top notch \xe2\x80\x93 you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
• Your coordination skills are top notch \xe2\x80\x93 you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that!)
• You are quite comfortable with computers and are generally technology-savvy
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Your responsibilities

• Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to provide memorable customer service and problem solve in a fair and timely manner
• Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
• Maintaining an ongoing awareness of daily and weekly service/delivery targets
• Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
• Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
• Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
• Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
• Assist team members with additional duties, as required

Together as a team

At IKEA it\xe2\x80\x99s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We\xe2\x80\x99re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We\xe2\x80\x99re a bunch of people who are truly passionate about people!

Just So You Know

In the IKEA world, this position is officially referred to as: Checkouts Co-worker

Part-time: 12-20 Hours / Week (Including Evenings and Weekends)

Pay: $14.50 / Hour + Benefits

Address: 500 Sterling Lyon Parkway, Winnipeg, Manitoba R3P 1E7

Internal candidate application deadline: April 23, 2023.

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.