Job Description

Cash Lead - Rosedale Location - About Us:

Summerhill Market is a family-owned and operated grocery business with deep roots in Toronto, proudly serving our communities since 1954. Known for our curated selection of gourmet foods, prepared meals, specialty groceries, and exceptional customer service, we are committed to offering a shopping experience that feels like home. At Summerhill, we celebrate food, community, and people -- and it all starts with our passionate team.

As we continue to grow, we're looking for leaders who share our love of food, dedication to hospitality, and enthusiasm for fostering inclusive and energized workplaces. If you're excited about contributing to a company that values integrity, creativity, and excellence, we want to hear from you.

Position Summary

As the

Cash Lead

at our

Rosedale location

, you'll oversee the daily operations of our Front-End (cashier) team. Your focus will be on ensuring exceptional customer experiences, maintaining efficient workflows, and coaching your team to deliver service that reflects the heart of Summerhill Market. This role is ideal for a passionate, hands-on leader who thrives in a fast-paced retail environment.

Duties & Responsibilities

Oversee day-to-day Front-End operations, including cash handling, customer service, staff scheduling, and issue resolution Foster a customer-first culture by coaching staff on engagement, upselling, and product knowledge Merchandise impulse and seasonal displays at the Front-End to maximize sales Handle product damages and credits in accordance with policy Serve as the first point of contact for escalated customer concerns Conduct regular meetings with upper management to report on staffing, customer feedback, and department performance Lead hiring, onboarding, and training efforts for new Front-End staff Support planning and execution of in-store demos and promotional events Ensure compliance with Health & Safety Standards under the Ontario Health and Safety Act Work a flexible schedule including mornings, evenings, weekends, and holidays as needed

Cashiering Responsibilities

Accurately process sales using POS systems, handle returns, credits, and price discrepancies Maintain a clean and organized workstation Provide prompt and courteous customer interactions Support store merchandising, displays, and cleanliness Collaborate with colleagues across departments to maintain store excellence Adhere to store policies including loss prevention and signage accuracy

Qualifications & Skills

A passion for food and a genuine love for customer service Strong communication and conflict-resolution skills 2+ years of retail supervisory experience (grocery preferred) Hands-on experience with cash management and POS systems Strong organizational and multitasking abilities Flexible availability, including weekends and holidays Food Handler Certification is an asset High school diploma or equivalent preferred Ability to stand for extended periods and work in a physically active environment

Perks of Working at Summerhill Market

Competitive compensation Comprehensive health & dental benefits Staff discount on all purchases Professional development and growth opportunities A supportive, community-focused team environment

Our Commitment to Equity

Summerhill Market is an equal opportunity employer. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome and encourage applications from all individuals, including those from underrepresented groups. Accommodations are available on request for candidates participating in all aspects of the selection process.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

Dental care Store discount
Experience:

grocery industry: 3 years (preferred) cashier & customer service: 5 years (preferred) leadership & people management: 3 years (preferred)
Location:

Toronto, ON M4W 2E4 (preferred)
Work Location: In person