Job Description

Title: Case Worker

Reports To: Manager of Programs & Services

Summary of Position

The Case Worker supports individuals experiencing homelessness by providing client-centered case management services aimed at securing housing stability, increasing income, and improving overall well-being using a team management approach. This role involves conducting assessments, facilitating access to community resources, and maintaining accurate and timely documentation. Case Workers play a key role in fostering trust, promoting self-sufficiency, and ensuring clients are supported with dignity, compassion, and respect.

Expected Outcomes

Treat everyone with dignity, respect, and fairness. Listen to others, consider their opinions and ideas, and communicate your thoughts, feelings, and reasons behind decisions with integrity. Foster collaboration between staff and volunteers by actively listening, being genuine, valuing diverse perspectives, recognizing successes, providing feedback, and addressing the needs of team members. Clearly convey information and ideas through various mediums to individuals or groups, engaging your audience to help them understand and retain the message. Generate enthusiasm for the work being done. Ensure high levels of engagement by identifying meaningful tasks in partnership with the team, and always attend to guests with compassion, dignity, and understanding. Adhere to and promote health and safety standards, regulations, policies, and procedures, emphasizing that health and safety is everyone's responsibility.
Education

Degree or diploma in relevant discipline (e.g. Social Work, Psychology, Social Service Work, etc.)
Other Requirements

Valid Driver's License with clean Driver's Abstract Working knowledge of Loss and Separation, Family crisis, Poverty, Disability, Unemployment, Resettlement, Homelessness, Addiction and violence issues. Knowledgeable on local community resources
Skills Required

Certifications and Skills: CPR/First Aid, Non-Violent Crisis Intervention, HIFIS (Homeless Individuals and Families Information System), Rent Smart, Mental Health First Aid. Understanding of Homelessness: Working knowledge of the causes of homelessness in the region. Mental Health Expertise: Knowledge of concurrent mental health disorders, their treatment, available resources, and recovery approaches. Naloxone Knowledge: Familiarity with Naloxone and its role in reversing opioid toxicity. Problem-Solving Abilities: Strong problem-solving skills, utilizing analysis and creativity to address unique challenges. Health & Safety Advocacy: Understands and promotes Health & Safety as a shared responsibility.
Personal Attributes

Core Skills: Strong decision-making, problem-solving, leadership, time management, planning, and organizational abilities. Interpersonal Skills: Ability to connect with people from diverse backgrounds, including various lifestyles, ethnicities, cultures, and physical or mental abilities. Essential Traits: Empathy, patience, understanding, honesty, reliability, and adaptability are crucial for success in this role.
Financial Responsibility

Maintain an awareness of program costs and support cost-effective resource use
Staff Management

Work closely with Shelter Support Workers, Team Leads, and Managers Support a culture of teamwork and respect among all staff and volunteers Maintain professional relationships with community agencies and service providers Uphold The Downtown Mission's Code of Conduct in all professional interactions
Duties & Responsibilities

Conduct client intakes, assess immediate needs, and complete VI-SPDAT assessments to determine housing and support priorities. Develop individualized case plans that reflect each client's goals related to housing, income stability, health, and personal well-being. Attend and coordinate client appointments, including medical, legal, and housing-related engagements; accompany clients when needed. Facilitate warm hand-offs and maintain collaborative relationships with community service providers, housing workers, and external agencies. Monitor client progress through regular follow-up and goal tracking, adjusting plans as circumstances change. Maintain accurate, up-to-date, and professional documentation in HIFIS, including case notes, action plans, and outcome reporting. Provide crisis intervention and emotional support while maintaining healthy boundaries and trauma-informed practice. Participate in interdisciplinary team meetings and case conferences to coordinate care and ensure holistic client support. Educate clients on their rights and responsibilities as tenants and help build life skills needed for sustainable housing. Uphold strict confidentiality protocols and ensure all records and interactions meet legal and ethical standards. Maintain a safe, welcoming, and respectful environment that prioritizes client dignity, autonomy, and cultural sensitivity. Contribute to program development by identifying service gaps and recommending improvements to better support client outcomes. Responsible for providing on sight support and oversight to ensure smooth daily operation and staff coordination in the absence of management or team leads.
Job Types: Full-time, Freelance

Pay: $45,700.00-$45,760.00 per year

Benefits:

Dental care Vision care
Schedule:

Monday to Friday
Work Location: In person