Job Description

Title: Case Worker, Full Time
Location(s): Ottawa
Salary: $52,840.57- $59,808.00 per annum based on work experience
Hours: 40 hours per week / 37.5 hours paid per week
Employer: John Howard Society of Ottawa

HOW TO APPLY: Please submit your cover letter and resume through
the John Howard Society of Ottawa's website, under the Careers tab at:
https://johnhoward.on.ca/ottawa/careers/

Closing Date: January 26th, 2026

About the environment:

Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

About who we support:

Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

About diversity at JHS Ottawa:

The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.

About the role:

The Caseworker will report to the Reintegrative Housing Coordinator, or their designate, who in turn will report to their Department Director. The Caseworker, under the management of the Reintegrative Housing Coordinator, will perform various tasks related to case planning, service coordination, counselling, and crisis intervention, and undertake the objectives of Red Maple. Additionally, the Caseworker will provide direct support to individuals with their daily needs, fostering independence and self-sufficiency. Additionally, they will be instrumental in guiding individuals with developmental disabilities and mental health challenges through their transition from correctional facilities back to the community.

As the successful candidate, you have:

One (1) to Two (2) years of experience in a leadership and/or management role in social service and community reintegration (or equivalent) + Six (6) months to One (1) year of experience working with individuals with dual diagnosis navigating the justice system
+ Familiarity with specialized approaches for supporting clients with complex needs, such as developmental disabilities, mental health, addictions, homelessness and trauma.
+ Current or recent Non-Violent Crisis Intervention & Physical Intervention Skills (NVCI, CPI, UMAB, PBAM, TCI, Safe Management, etc.). Other certifications and trainings may be considered an additional asset
+ Ability to coordinate all on-site program related functions through a gender- and trauma-responsive framework
+ Excellent people skills to facilitate relationships with clients, colleagues, supervisors, program partners and community members
+ A willingness to work in collaboration with a wide variety of community partners, agencies and emergency services

Additional Requirements:

Clear Criminal Record Check and Vulnerable Sector Check (within the last 6 months) Current First Aid/CPR/AED (Level C) Education: University Degree or College Diploma in a social services program (psychology, criminology, social work, social service worker, community justice worker, developmental service worker).

Advanced degrees or certifications are an asset

You'll also be prepared to:

Be on-call for program serious incident occurrences Work flexible hours that may include days, evenings and weekends Have ownership of a vehicle and/or ability to be extremely mobile to accommodate meetings in the community and internally at JHS sites Ability to travel throughout the province as required Exercise extreme flexibility to accommodate fluctuating and varied program needs

Direct supports:

Support individuals with completing activities of daily living (ADLs/IADLs), including direct support, education, and development of life skills, and coaching Administer medications with precision and adherence to established protocols and guidelines De-escalate crisis situations with a calm and effective approach, maintain respect and dignity for the individual and ensure the safety and wellbeing of all involved Implement individual support protocols identified in Individual Support Plans (ISPs) and Behavioural Support Plans (BSPs) with strict adherence and precision Act as a positive role model for clients, providing impactful life skills training and behaviour management Prepare accommodation spaces/units for new arrivals and participate in the orientation to the program with the individual as directed/required Engage individuals with prosocial activities and resources in the community that align with their interests and goals Provide community accompaniment and supervision to individuals with imposed release conditions and/or high support needs Utilize community resources to support individuals with their goals and interests Familiarize individuals with community resources and amenities Liaise with external service providers and connect individuals with

Administrative Duties:

Complete shift/daily log notes, daily checklists promptly, ensuring accuracy and up-to-date records Adhere to quality assurance measures (QAM), ensuring accuracy and compliance with established standards and related administrated tasks Respond to inquiries via phone or e-mail, provide appropriate information and communicate effectively with all team members and management Complete behavioural data collection and incident tracking Complete Serious Occurrence Reports (SORs) Complete inventory and packing of individual belongings when required to do so Attend and participate in team meetings and training as directed

Building Safety, Maintenance and Cleanliness:

Complete routine household chores and minor repairs to maintain a well-kept and functional living environment and workplace Monitor the building and premises to promptly identify any safety concerns or issues Participate in and execute emergency procedures effectively Ensure cleanliness of the building and property to maintain a healthy and hygienic environment Ensure compliance with all Quality Assurance Measures (QAM) related to building cleanliness, safety and maintenance

You're a fit with our organizational culture, if you mirror our values in the way you work:

You are committed to providing the highest quality of care for your clients, through responsive, innovative, and evidence informed approaches. Driven by curiosity, you adapt to achieve the best results for clients/communities you serve. Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all. You work in a way that helps employees and clients live their strengths and reach their potential Work with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.

You're a fit with our organizational culture if you believe:

In building meaningful connections across our programs, partners, and neighbourhoods in order to foster inclusion and empowerment. In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self. That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports. In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability. In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.
We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.

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