Job Description

Job Posting

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Full-Time Contract Caseworker

TITLE:

Supportive Employment and Training Facilitator

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LOCATION(S):

Main Office - Ottawa

SALARY:

$52,840.57 to $59,808.00dependent on experience

HOURS: 37.5 hrs. per week (Contract)

EMPLOYER:

John Howard Society of Ottawa

HOW TO APPLY:

Please submit your cover letter and resume on the John Howard Society of Ottawa's website, under the Careers tab at: https://johnhoward.on.ca/ottawa/

CLOSING DATE:

November 4, 2025

About the environment:

Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees with access to a benefit plan, four weeks' vacation annually, and a defined contribution pension plan after an eligible waiting period, and opportunities for continual learning and development.

About who we support:

Our employees support a diverse client group including youth and adults, all genders, from a wide cross-section group of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

About diversity at JHS Ottawa:

The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as LGBTQ2S+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.



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About the program:

Arches Supportive Employment Services works with individuals who experience barriers such as mental health, substance use, or justice involvement and helps them find and maintain meaningful employment opportunities. Arches recognizes that individuals may be in different places in their employment journey and tailors its approaches accordingly. This can include education and career exploration, mentorship, goal setting, access to employment training, job search and application, writing resumes and cover letters, interview preparation, advocacy for the jobseeker to employers, on-the-job support, accommodations and disclosures, and assistance with upward career mobility.



Arches also provides workshops at our partner sites, including the Royal Ottawa Mental Health Centre, Rideauwood Addiction and Family Services, and the Salvation Army. These workshops focus on preparing individuals for work and helping them maintain employment, with a recognition of the challenges that come with lived experience of mental health or substance use issues.

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About the role:

Provide a range of direct individualized services to clients, including intake, needs assessment, mental health support, job search and on-the-job support Assist clients with career exploration, resume preparation, job search strategies, interview skills, coaching, and mentoring Connect with prospective employers (for information, referral, job leads and placement) in order to facilitate employment opportunities for clients Connect with existing and prospective community partners to facilitate pre-employment training, etc. Facilitate workshops related to the employment needs of clients and other needs Facilitate and organize information sessions for clients and community partners Explore new resources in response to emerging client needs Maintain up-to-date knowledge of community resources in order to make appropriate referrals to services as well as an understanding of labour market realities to assist with job search and career development Administrative duties to include recording intakes and client progress, data entry, writing customized resumes and cover letters and assist with report writing Assist with other roles within the organization as required
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Qualifications & Experience

Education: University Degree/College Diploma in the Social Sciences or related field.
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Preferred Knowledge & Skills:

Experience in Employment Services. Experience working with marginalized clients who face many barriers. Experience working with a large case load of clients effectively Experience facilitating engaging workshops and group discussion Experience in Social Services. Strong computer proficiency (including Word, Excel, Outlook, PowerPoint, and database management)

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As the successful candidate, you have:

Be able to identify individual needs and support clients with appropriate services. Be innovative and enthusiastic with a passion for assisting others. Have strong verbal and written communication skills. Be knowledgeable of social, environmental, employment, and cultural issues affecting individuals.
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You're a fit with our organizational culture, if you mirror our values in the way you work:

You are committed to providing the highest quality of care for your clients, through responsive, innovative, and evidence informed approaches. Driven by curiosity, you adapt to achieve the best results for clients/communities you serve. Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all. As a leader, you lead in a way that helps employees live their strengths and reach their potential. Lead with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.
We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will becontacted.