Job Description

Caseworker Permanent (Full time)

Title:

Caseworker

Location(s):

Ottawa

Salary:

$52,840.57 - $59,808.00 based on work experience

Hours

:

40 hours per week / 37.5 paid hours per week

Employer:

John Howard Society of Ottawa

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PPLY

:

Please submit your cover letter and resume through


the John Howard Society of Ottawa's website, under the Careers tab at:


https://johnhoward.on.ca/ottawa/careers/

Closing Date:

Friday July 11th, 2025

About the environment:

Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focussed on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

About who we support:

Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

About diversity at JHS Ottawa:

The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.

About the role:

The Supportive Housing Caseworker position will report to the Housing Coordinator or their designate who in turn will report to their Department Director. The Supportive Housing Caseworker, under the management of the Housing Coordinator, will undertake the objectives of Carruthers Enhanced Supportive Housing, building community, working with marginalized population. The Supportive Housing Caseworker position is a foundational role that ensures the daily and weekly routines of the enhanced housing program are maintained while supporting clients in meeting their basic needs (physical, emotional and mental health) working collaboratively with the case management team. Supportive Housing Caseworkers are responsible for providing trauma - informed standards of care for the community.

As the successful candidate, you have:

Education:

University Degree/College Diploma in the Social Sciences

Experience:

Minimum 2 years experience working with vulnerable populations. In particular those experiencing homelessness, addictions or varying mental health needs.

Training:

Willingness to be trained in required skill areas

Language

: Bilingualism a strong asset

Essential Skills:

Strong rapport building skills

Excellent writing and organizational skills Strong interpersonal, assertive engagement and communication skills Demonstrated ability to meet deadlines, manage multimodal interventions and efficiently work under pressure.

Additional Assets:

Working knowledge of systemic factors which contribute to experience of long-term homelessness Experience or knowledge of Indigenous cultures, traditions, or community practices

Lived Experience

A willingness to work in collaboration with a wide variety of community partners, agencies and emergency services. Ability to use sound judgement Basic understanding of the application of research to program design.

You'll also be prepared to....

Handle responsibilities as

Clinical/Case work Responsibilities

Complete standardized assessments to evaluate the client's risk and need areas, and to develop and implement various intervention plans to address those areas of need. Intervention plans include behavioral modification plans, safety planning, money management, etc. Intervention development will utilize behavioral, cognitive behavioral and social learning approaches. Establish with the client achievable, time specific goals, and identify intermediate targets for change Develop and maintain process for consistent engagement with residents. Including regular meetings in units with residents, on the floor or common spaces. Maintain knowledge of and assist clients with referrals to appropriate community service agencies and educational/vocational programs Prepare and attend all clinical supervision sessions as required. Maintain professional development through participation in relevant training, participation in supervision and through Caseworker development plans

Program/Building Responsibilities

Facilitate and develop plans for life skills building sessions to help foster resident capacity for independence Intervene and provide support to client crises and basic needs Develop a comprehensive recreation calendar of events and meaningful daily activities. Ensure a comprehensive understanding of the Rita Thompson Enhanced Supportive Housing Operations Manual and adhere to all protocols associated with that manual Actively communicate care plans and engagement opportunities with support workers to support resident wellness. Adhere to all additional security and/or safety protocols associated with Rita Thompson Enhanced Supportive Housing. Attend staff meetings as required Assist in maintaining a positive environment for residents and colleagues Support the residents to follow rules and expectations of building and program Complete any follow up with the coordinator as it relates to residents/building safety and emergency preparedness planning Provide supervision to student placements as requested Participate in the residence on-call rotation, adhering to the relevant policy and procedures. Perform other duties as may be occasionally requested.

Report Writing/ Administrative

Ensure resident file notes are maintained on the client information management system Produce additional written reports, care plans, and records as required Submit necessary statistical information as required

Collateral Communication/Program Representation/Training

Maintain consistent communication and develop positive relationships with the external collateral agencies, significant individuals, and other professionals involved with the residence As appropriate participate in client case conferences and other obligations involving a resident Participate in committees or meetings as requested by the Housing Coordinator Assist with program development and promotion as requested by the Housing Coordinator Consistently demonstrate best practices within trauma informed care

You're a fit with our organizational culture, if you mirror our values in the way you work:

You are committed to providing the highest quality of care for your clients, though responsive, innovative, and evidence informed approaches. Driven by curiosity, you adapt to achieve the best results for clients/communities you serve. Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all. As a leader, you lead in a way that helps employees live their strengths and reach their potential. Lead with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.
We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.