Job Description

Job Overview

The Assistant Caseworker supports the delivery of client-centered services by assisting with assessments, documentation, service coordination, and ongoing client engagement. This role works closely with caseworkers and supervisors to help clients access resources, address identified needs, and progress toward individualized goals. The position requires professionalism, strong organizational skills, and the ability to work effectively with diverse populations.

Key Responsibilities

Assist with client intake, assessments, and ongoing case documentation Support clients in identifying needs, setting goals, and accessing appropriate services and resources Maintain accurate, timely, and confidential client records in accordance with agency policies Coordinate referrals and follow-up with internal teams and external service providers Monitor client progress and communicate updates or concerns to caseworkers or supervisors Provide direct client support using trauma-informed and client-centered approaches Assist with crisis response, de-escalation, and problem-solving as needed Participate in case reviews, team meetings, and required trainings Ensure compliance with organizational policies, ethical standards, and applicable regulations

Required Qualifications:

High school diploma or GED Strong interpersonal, communication, and documentation skills Ability to maintain confidentiality and professional boundaries Ability to remain calm, organized, and effective in high-stress situations Ability to work assigned schedules, including evenings, overnights, weekends, or holidays as required

Preferred Qualifications:

Prior experience in an assistant caseworker, case management, or support services role Experience working with vulnerable or underserved populations Training in trauma-informed care, crisis intervention, or de-escalation techniques CPR/First Aid certification (or willingness to obtain) Bilingual skills are a plus Ability to successfully pass a police background check

Physical & Work Requirements:

Ability to sit, stand, and move as needed throughout the workday Ability to maintain alertness and focus for extended periods Ability to respond promptly and appropriately to client needs or emergency situations
This position works in a professional human services environment that may be fast-paced and emotionally demanding. The role requires adaptability, sound judgment, collaboration, and a commitment to respectful, client-centered service delivery.

Job Types: Full-time, Part-time

Pay: $19.00-$22.00 per hour

Work Location: In person