Job Description

Company Overview

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada's diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks!

Scope of Position

Responsible for the delivery of all components of Client Support Services (CSS) program and supporting resettlement of government assisted refugees for one year after their arrival to Canada. This will include the provision of centralized case management, service coordination, coaching and regular follow-up to ensure that refugees are connected to and participate in local programs that address their needs.

Fluency in Arabic and Spanish OR Arabic and Swahili OR Arabic and Somali is required for this role.

Duties and Responsibilities

Provide the full range of case management services under the CSS program to refugee families referred by the Reception Centre for 12 months after their arrival Work closely with Peel Halton Integrated Services Reception Centre to ensure smooth transition of refuges to CSS program Conduct needs assessment to identify the immediate and settlement needs and potential barriers for each family member, so that service delivery can be tailored to meet client needs Responsible for service planning to develop a settlement plan and identify the internal and external referrals needed to achieve set goals Support clients in the decision-making process through information provision and supportive counselling Conduct facilitated referrals and linkages to address the needs and barriers identified Responsible for regular follow-ups to check on progress, identify emerging needs, additional services needed, changes to the plan, and further linkages and referrals Deliver Service Coordination with community partners, utilizing existing partnerships and establishing new connections with local service providers to effectively respond to refugees' needs Deliver settlement services additionally assigned to support government assisted refugees at the reception center Organize and facilitate information group sessions Conduct program promotion sessions to reach immigrants and to promote public awareness of the program and settlement issues Maintain strong working relations with agency programs and partner agencies Effectively track services in internal and external databases and provide accurate reporting for supervisor Achieve the targets set by Programs Manager

Competencies

Adaptability

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Communications

Using a variety of communication styles and strategies to foster open communication and the exchange of information and discussion on an ongoing basis.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Service

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction.

Qualifications

A degree or diploma in Social Work, Counselling, or Education, and at least three years' experience working with immigrant communities or a combination of experience and education that fulfills the requirements Registered Social Worker (RSW) is a definite asset Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA Familiarity with issues facing newcomers in Canadian urban setting and systemic barrier facing integration in education, social, cultural, and economic aspects of Canadian life Excellent interpersonal, cross-cultural, written, and verbal communication skills Experience in outreach, community development, and marketing of program and services Ability to work flexible schedules on an as needed basis

Other requirements

A satisfactory Vulnerable Sector Police Check must be completed prior to commencing employment

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links--either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages, and never share personal or financial information outside of secure, authorized application portals.

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards).

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.

Job Types: Full-time, Permanent

Pay: $26.98 per hour

Expected hours: 35 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Application question(s):

What languages do you speak?
Work Location: In person