Job Description

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Apply By: Friday, February 6, 2026 11:59 pm EST

Case Manager

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Job ID:

239831

Posting status:

Open

Organization:

Workplace Safety and Insurance Board

Division:

VP, Long-Term and Specialty

City:

Toronto

Position(s) language:

English

Job term:

1 Permanent

Job code:

Not Available - Not Available

Salary:

Not available

Join Our Team--Where Potential Meets Purpose--at WSIB



At the WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wage-loss benefits, medical coverage, and practical support to help people recover and return to work. As one of North America's largest insurance organizations, covering over five million people in more than 300,000 Ontario workplaces, we're committed to making workplaces safer and supporting recovery every step of the way. Learn more about us at wsib.ca.



Why Work With Us?



When you join WSIB, you'll have the chance to bring your potential to a purpose-driven organization.


Here, your skills and ambitions will be recognized and nurtured:

Grow your career through diverse opportunities and continuous learning Be valued and recognized for your contributions Work in a supportive, team-focused environment Access comprehensive health, wellness, and a defined benefit plan Receive a competitive salary and, where applicable, a bilingual language bonus



If you're ready to make a difference and grow your career in a collaborative, high-impact environment, we invite you to apply and join Team WSIB!



This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2026.

Salary Grade: 213 From: $97,184.05


We anticipate bilingual (French & English) and unilingual permanent opportunities in the following office locations:

Guelph - Unilingual Guelph - Bilingual Hamilton - Unilingual Hamilton- Bilingual Kingston - Unilingual Kingston - Bilingual London - Unilingual London - Bilingual North Bay - Unilingual North Bay - Bilingual Ottawa - Unilingual Ottawa - Bilingual Sault Ste. Marie - Unilingual Sault Ste. Marie - Bilingual St. Catharines - Unilingual St. Catharines - Bilingual Sudbury - Unilingual Sudbury - Bilingual Thunder Bay - Unilingual Thunder Bay - Bilingual Timmins - Unilingual Timmins - Bilingual Toronto - Unilingual Toronto - Bilingual Waterloo- Unilingual Waterloo - Bilingual Windsor - Unilingual Windsor - Bilingual


Take a look: A day in the life of a Unilingual Case Manager



Take a look: A day in the life of a Bilingual Case Manager

About the job

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About the Opportunity: Case Manager



Are you a strong decision-maker who thrives in a fast-paced environment? Do you communicate clearly, collaborate effectively, and adapt quickly to changing situations? Are you known for following through and getting results? If so, the Case Manager role at WSIB could be your next career move--where your potential meets purpose.



What You'll Do:



As a Case Manager, you'll play a vital role in guiding injured workers and employers through the claims process. You will be responsible for making fair and timely decisions, developing and implementing case management plans, and ensuring positive outcomes for all parties. Your work will require you to:



Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return-to-work outcomes Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow-through on all activities Facilitate open communication between workplace parties, supporting a safe and sustainable return to work Identify and address barriers to recovery and return-to-work, leveraging resources and expertise as required Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner



Who You Are:



We're looking for individuals who demonstrate:



Sound decision-making skills and the ability to weigh complex information Exceptional communication (verbal and written) with empathy and clarity Adaptability to evolving situations and client needs Strong teamwork and collaboration within multidisciplinary teams Demonstrated ability to follow through and deliver results.

What you bring to the team

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What you will bring:

Education

University completion at undergraduate level.

Experience

Two years prior experience in Adjudication or Case Management and Customer Service. Adjudication is a process of decision making, gathering an weighing information against guidelines, policy and laws to arrive at an objective outcome Case management is a process of assessment, planning, facilitation, and advocacy for options and services to meet an individual's needs to promote optimal outcomes. Key activities include: collecting information, making decisions, coordination and actioning activities; reviewing, monitoring, guiding and directing cases towards resolution.

This position is currently eligible for an education equivalency. Additional years of experience will be considered in place of levels of education on a 2:1 basis. For every level of education not completed, an additional 2 years of experience will be considered as equivalent, in addition to the minimum prior years of experience as set out in the job requirements. Management has set a minimum threshold for education equivalency at the College diploma program of over one year and up to two years level.



Education Levels

College diploma program of over one year and up to two years plus 6 years of experience



College diploma program of over two years and up to three years plus 4 years of experience



There are no equivalencies for established professional certifications and/or designations.

Application Instructions

To apply for this position, please submit your application by February 6, 2026 at 11:59pm through WSIB Careers

How we support diversity, inclusion and accessibility

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We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.



The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

What we offer

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Disclosing conflicts of interest



As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.



Privacy information



We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB's Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.



As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

Additional information:

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Apply by:

Friday, February 6, 2026 11:59 pm EST

Position details:

1 English Permanent, 200 Front St W, Toronto, Toronto Region

Compensation group:

Excluded

Work hours:

Schedule N/A

Category:

Customer and Client Services

Posted on:

Monday, January 12, 2026

How to apply:

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You must submit your application using only one of the methods identified below.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Be sure to quote the Job ID number for this position.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Send application to:

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matiere de langue et evaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichees en francais et en anglais. Consultez la section Langue du ou des postes en haut de chaque offre d'emploi pour connaitre les exigences linguistiques. Pour tous les postes, les candidats sont evalues en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/francais), vous devrez egalement passer un test de competences linguistiques en francais.





All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

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We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.



Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).



If you have any questions about how your information is collected, used, shared or saved, please contact us.

Strengthening Ontario, together