Job Description

Case Manager

Status: Full-time permanent (37.5 hours per week)

Hourly Wage: $41.00 per hour

Location: 171 East Liberty St. Unit 253, Toronto (in person)

About Village Family Health Team:

Village Family Health Team serves the rapidly growing neighbourhoods of Liberty Village, King/Queen West and Parkdale in Southwest Toronto. We are a leading healthcare organization committed to providing exceptional care and support to our community. We pride ourselves on delivering patient-centered care and fostering a collaborative, compassionate, and innovative healthcare environment. We offer a wide range of programs and services to address the diverse healthcare needs of our community with a focus on chronic disease management, mental health and addictions

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and health promotion and wellness

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We believe in proactive healthcare that include health education and preventive screenings to empower our patients to live their healthiest lives.

Position Overview

: We are seeking a compassionate, organized, and dedicated Case Manager to join our team at Village Family Health Team. The Case Manager will be responsible for coordinating and providing services to individuals in need, assessing client needs, developing care plans, monitoring progress, and advocating for resources to ensure client well-being and goal achievement

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As a member of our team at VFHT, you will play a pivotal role in delivering high-quality care to our patients. You will work closely with other healthcare professionals (physicians, psychiatrists, nurse practitioner, social workers, nurses, chiropodist, pharmacist, dietician, physiotherapist, and administrative team) to assess, plan, and provide comprehensive care to meet the needs of our patient population.

Responsibilities:

Conduct intake assessments to determine client needs, goals, and eligibility for services Develop, implement, and monitor individualized service or treatment plans Field visits, helping and accompanying to visits if needed Coordinate referrals and link clients to appropriate community resources and services Advocate on behalf of clients with service providers, government agencies, and other stakeholders Maintain detailed, timely, and accurate case documentation in accordance with organizational and legal requirements Monitor client progress and adjust care plans as needed Collaborate with internal teams and external partners to provide holistic support Ensure compliance with all confidentiality laws, regulations, and ethical standards Participate in team meetings, training sessions, and case reviews Maintain accurate and up-to-date electronic health records (EHR) in compliance with regulatory standards.

Qualifications and Requirements:

Bachelor's degree in Social work, Social services, Nursing, Psychology or a related field

[1-3] years of experience in case management, social services, or a related field

Knowledge of local community resources and support systems

Excellent communication, interpersonal, and problem-solving skills

Ability to manage a caseload effectively and prioritize competing demands

Proficiency in documentation

Ability to work both independently and collaboratively in a team-based care model. Ability to work in multiple sites and with partner organizations. Commitment to providing patient/family-centered care and improving healthcare outcomes.

Benefits:

Competitive salary and benefits package including HOOPP pension plan. Opportunities for professional development and continuing education. Supportive and collaborative work environment. Meaningful work serving our community's healthcare needs.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to hisham.elsaid@villagefht.ca. Please include "Case Manager - [Your Name]" in the subject line. Applications will be accepted until position is filled.

Thank you for considering a career with us and we look forward to reviewing your application.

Job Types: Part-time, Permanent

Pay: $41.00 per hour

Expected hours: 37.5 per week

Benefits:

Paid time off
Work Location: In person