Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide support to patients and health care providers, including but not limited to the enrolment of the patient into the Patient Support Program for the prescribed treatment for the Rare Disease;
• Demonstrate in depth knowledge of rare disease program offerings, including the pathophysiology of the disease/product, therapeutic area, disease process, and mechanism of action;
• Collaborate with the Reimbursement Specialist, Rare Diseases and the physician to secure reimbursement for their patient\xe2\x80\x99s therapy;
• Liaise with health care providers, Specialty Pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;
• Telephone support including but not limited to maintenance calls, adherence support, on-going patient follow-up, data collection and therapy disruption/discontinuation monitoring;
• Reporting of Adverse Events as per the Manufacturer\xe2\x80\x99s requirements;
• Prepare for and attend specialized training sessions for specific rare disease therapies provided by the pharmaceutical team;
• Liaise with patient associations and advocacy groups;
• Establish and maintain partnerships with pharmaceutical team;
• With the managers, participate in the training process of new case managers, including but not limited to shadowing & call monitoring;
• Provide feedback regarding current protocols, databases, processes, inter-departmental relationships;
• The Case Manager, Rare Diseases will also be assigned other duties and tasks as required from time to time.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• A Bachelor\xe2\x80\x99s degree or College Diploma, in the healthcare industry;
• 5 years of clinical experience preferred;
• Experience in case management, pharmaceutical or insurance would be an asset;
• Bilingualism (French and English) is required;

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Candidate must have strong communication and interpersonal skills, including the ability to communicate with patients in a healthcare setting on extremely sensitive topics;
• Professional, courteous, efficient telephone manner;
• Strong ability to multi-task;
• Must be detailed-oriented and organized;
• Ability to work under pressure;
• Proficient in Microsoft Office applications (Word/Excel);

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members\xe2\x80\x99 ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

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Schedule

Full time

Affiliated Companies: Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company\xe2\x80\x99s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

COVID-19 Vaccine Policy

As of October 18, 2021, Cencora requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen\xe2\x80\x99s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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