Job Description

Title : Case ManagerEmployee Working Location : In-person (Yellowknife, Northwest Territories)Employment Status : Temporary Full-Time (12 months)Salary Band : $ 58,000 - $ 62,000 / yearThe Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canadas Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.In this role, you will :Responsibility 1. Support Persons Impacted by Disruptive Events through Case Management

• Working with the individual in a confidential and empathetic setting (in-person or remotely), listen and note what the person has experienced as a result of the event, what needs have arisen and what gaps or barriers they may be experiencing.
• Using this information, document immediate, medium and long-term needs and assess what relevant services can support the individual.
• Provide appropriate services and solutions including: basic needs, referrals, financial assistance, recovery planning, and others.
• Identify an individuals needs, strengths, vulnerabilities and capacities and work with them to develop a recovery plan that supports their overall recovery from the event.
• Book follow-up meetings with individuals to check-in and ensure they know what their next steps are at the end of each interaction.

Responsibility 2. Work as part of a collaborative team

• Contribute toward the establishment of a safe & secure working environment and spaces supporting different populations.
• Identify emerging trends related to identified needs and capacity and share with the Case Management and Operations team as required.
• Follow established processes and procedures with accurate attention to detail including identification and escalation of complex case files, or those involving repair & reconstruction to the appropriate experts.

What we are looking for :

• College degree in a related field, and 1-3 years experience working in customer service, case management, disaster recovery, health services or a related field. An equivalent combination of education and experience will be considered.
• Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work or psychology or related professions is an asset.
• Experience in emergency settings is an asset.
• Understanding of Red Cross role in emergency response and recovery is an asset.
• Experience using database systems required; experience using EMIS is an asset.
• Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe is an asset.
• Current First Aid certification or willingness to take training.
• Current Psychological First Aid Certification or willingness to take training.
• Language requirements: must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages considered is an asset.

Working Conditions :

• The majority of the work is performed in an environment which is mostly clean and comfortable.
• Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
• If working in a response site, health and safety considerations will be outlined prior to the assignment.
• Ability to respond during non-traditional hours (i.e. late nights or weekends) and long hours of work in a demanding context.
• Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum)
• Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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Canadian Red Cross