Job Description

Better Living is seeking a compassionate, organized, and adaptable individual to join our Social Work team as a Case Manager. This is a temporary (1-year) position, with the possibility of extension or becoming permanent. This role is designed to support clients--primarily older adults and individuals living with disabilities--by helping them access and navigate health and social services based on their unique needs.

The Case Manager works closely with clients, caregivers, and professionals across the health and community sectors to ensure timely, coordinated, and person-centered support. Depending on organizational priorities and funding, this role may shift focus between intake, care navigation, case management, and care connector functions.

This position reports to Manager, Social Work and Navigation Services

The successful candidate for this position must have the following qualifications:

Minimum diploma in Social Service Work (SSW) from an accredited institution Bachelor of Social Work Degree (BSW) is preferred Registration in good standing, with the Ontario College of Social Workers and Social Service Workers required Minimum 1 year of experience (employment or placement) in social services or community health Familiarity with health care and social service systems in Toronto and surrounding areas Demonstrated ability to support diverse populations including seniors and individuals living with disabilities Experience using electronic client databases and referral systems (Caredove, AlayaCare) preferred Ability to work both independently and collaboratively in a fast-paced environment Excellent communication, organization, and problem-solving skills Second language considered a strong asset Successful completion of a Vulnerable Sector Screening

The successful candidate(s) for this position must be able to:

Conduct needs-based assessments with clients, caregivers, or referring agencies to determine appropriate supports and services. Provide information, education, and referral assistance to clients navigating community, health, and social service systems. Offer guidance to clients and families during care transitions, times of vulnerability, or when support systems are fragmented. Collaborate with internal teams and external partners to coordinate services and follow up on referrals and care plans. Maintain accurate, up-to-date client documentation in electronic records. Support service continuity by identifying service gaps and advocating for clients where appropriate. Participate in program development, quality improvement, and community outreach as needed. Provide general support to the Social Work department, including assisting with security check-ins, friendly visiting, and community inquiries when required.

Location-

1 Overland Drive, Toronto, ON M3C 2C3

Salary:

Commensurate with education and experience.

We have new user-friendly system for applying directly from our Careers webpage!

To apply for this position, we invite you to apply by clicking on the following link:

https://betterlivinghealth.bamboohr.com/careers/211?source=aWQ9OA%3D%3D

As per the Ministry of Health's Directive #6, Better Living has established a mandatory vaccine policy. In order to be considered for an interview candidates must demonstrate that they are fully vaccinated, are in the process of being vaccinated, or have a substantiated medical or religious reason why they cannot be vaccinated.

Better Living is an equal opportunity employer and is in accordance with the Ontario Human Rights Code, Employment Standards Act and Accessibility for Ontarians with Disabilities Act. Applicants need to make their request for accommodation known when contacted. Thank you to all who express interest in this position and we welcome all resumes however only those granted an interview will be contacted.

No phone calls, please. Thank you.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Schedule:

Monday to Friday
Work Location: In person