Job Description

Case Manager - Crisis Outreach

Positions Available:

1

Position Type:

Full-Time Permanent

Hours of Work:

37.5 hours per week

Annual Rate:

$51,141.35 to $63,570.56 per annum

Benefits:

Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.

Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs.

We are very excited to offer the opportunity for a Case Manager to join our dynamic organization. If you are seeking a role that combines challenge, growth, and a chance to make a real impact, look no further!

About Us:

Reconnect Community Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centred care in our sector.

As a Case Manager, you will provide on-call mobile crisis intervention and outreach services for older adults (65+) with complex health issues with a focus on addictions issues or mental illness. The COSS team provides direct in-person contact with clients within 24 to 48 hours in a community setting.

What You'll Do:

You will be entrusted with a wide range of responsibilities, including:

Screen and respond to crisis calls initiated by clients, family members, friends, health care providers, and community agencies; Conduct client needs and risk assessments to develop and implement a plan of care with short and long-term objectives; Provide short-term crisis stabilization case management services which include assessment, intensive case management, long term planning, and follow up services where appropriate; Refer and link clients and caregivers to a range of community services, including primary care, financial aid, assisted devices and home safety assessment resources, food banks/meals-on-wheels and social recreational programs, etc.;
Actively take part in developing, implementing, and evaluating the Crisis Outreach Service through meetings, strategic planning and research initiatives.

What We're Looking For:

To thrive in this exciting role, we seek candidates with:

University degree and/or Community College Diploma in social services or related field BSW or MSW, an asset; Minimum three years related experience in crisis support and intervention; Demonstrated experience supporting seniors with mental health, substance use and other complex health issues from a recovery and harm reduction approach. Extensive knowledge of seniors issues and services Experience working with clients with age related mental and/or physical health issues Excellent verbal and written communications skills Demonstrated case management and referral skills; and ability to effectively link clients to supportive services Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team, which includes internal and external stakeholders Applied computer skills (Microsoft Office, Client Information Systems, Web browsing) Fluency in a second language is a strong asset and preferred Valid Driver's license and access to a personal vehicle is required

Special Requirements:

Criminal background check; Must be willing to work flexible hours including weekends, evenings and statutory holidays as required; Must be willing to participate in an on-call rotation.
Please be advised that in order to be eligible for employment at Reconnect, all new hires must have received both doses of a COVID-19 vaccine approved by Health Canada prior to their start date and will be required to show proof. Medical exemptions or any other kind of requested exemption based upon Reconnect's obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis

Application Process:

Are you excited about the prospect of joining our team? We can't wait to hear from you! Please submit your resume, accompanied by a cover letter and internal application form as a help desk ticket flagged for the HR department.

To request an accommodation in the application process, contact us by phone at (416) 899-7894.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Reconnect Community Health Services

1281 St. Clair Avenue West

Toronto, Ontario M6E 1B8

http://www.reconnect.on.ca

Reconnect Community Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.

Job Types: Full-time, Permanent

Benefits:

Dental care Disability insurance Employee assistance program Flexible schedule Life insurance Mileage reimbursement Paid time off Tuition reimbursement Vision care
Schedule:

Holidays On call Weekends as needed
Experience:

Crisis support and intervention: 2 years (preferred) Supporting seniors with mental health and substance use: 2 years (preferred)
Licence/Certification:

G class driver's license and access to a personal vehicle? (required) education in social services or related field? (required)
Work Location: In person