Job Description

Case Manager

DI Community Housing

The Calgary Drop-In Centre (the DI) is more than an emergency shelter. We provide essential care as well as health services and housing support to people who need help. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care.

Position Summary

Reporting to the Program Manager of DI Community Housing, the Case Manager is responsible for assisting individuals on their caseload with obtaining and maintaining safe housing, supporting and encouraging education and employment goals among other areas to help program participants successfully transition out of homelessness and into independence. Operating from a Housing first and Harm Reduction approach, the case manager will build supportive community relationships, assist with activities of daily living, ensure appropriate frameworks are in place for graduation, complete documentation, and report outcomes.

Hours of Work

Not less than 40 hours per rotation; Monday to Friday 8am-4pm. Some unusual hours may be required from time to time as the need arises. These hours may be altered at the discretion of management.

Job Duties

• Meet and maintain contact with individuals on your caseload following a 3-tier case management plan
• Develop individualized community reintegration, housing plans, and safety plans needed for successful graduation for program participants within 1 year
• Complete appropriate assessments and case plans according to policy & accreditation timelines
• Proactively follow up with clients regarding their goal attainment
• Provide appropriate referrals and resources to community services that will assist participants with problem solving and housing stability
• Creative case planning when developing life skills, meaningful daily activity, and connection to community
• Complete intake, assist with move-in/out, wellness checks, and client workbooks
• Ensure all documentation and tracking sheets are accurate and up to date as well as weekly maintenance of caseload files
• Actively work with clients unique network of support by developing professional relationships with appropriate cultural or spiritual connections, family doctor, pharmacy, community resource centers and more.
• Attend community events and graduation ceremonies
• Establish and continually develop a working knowledge of the resources available in Calgary
• Initiate Case Conferences with client support system as needed

Required Competencies

• Must have a valid Alberta drivers license
• A vehicle and appropriate auto insurance to provide transportation for program participants as needed is required for this position
• Bachelor's degree in social work, counselling or psychology is an asset but not required
• Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
• Strong strategically focused analytical skills, good common sense; and capacity to provide leadership
• Well-developed interpersonal, conflict resolution and negotiating skills
• Excellent communications skills, both verbal and written
• Proficient in Office365 and Microsoft Office Suite 2016
• Eager to learn new systems and adopt improved best practices
• Must demonstrate initiative and work autonomously

Working Conditions

Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm, and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.

Why the DI?

The DI aims to be an Employer of Choice and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of less privileged people. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak, and, in every action, we take, and we want people who understand this commitment.

Our Culture

Our values form the cornerstone of our culture:

RESPECT: Our actions honour the rights, differences, and dignity of others

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS: We accept each persons uniqueness with compassion and empathy

WELLNESS: We promote, provide, and support holistic wellbeing

ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.

Our Compensation

Some of the great benefits the DI has are agency paid:

• Vacation days
• Sick days
• Wellness days

• Medical & Dental coverage
• Homewood EFAP

Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.

Alberta Living Wage Employer

The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit to learn more about the living wage.

The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to hr@thedi.ca

I accept this job description as outlined above and will commit to performing these duties to the best of my ability, and in accordance with DI Policies and Procedures.

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Calgary Drop-in & Rehab Centre Society