Job Description

Our client, a leading healthcare organization, is seeking a dedicated and compassionate Case Manager (Bilingual) to join their dynamic team. As a Case Manager (Bilingual), you will be an essential part of the Patient Support Services supporting patient enrollment, reimbursement navigation, and coordination with healthcare providers. The ideal candidate will demonstrate excellent communication skills, empathy, and strong organizational abilities, which will align successfully within the organization.
Job Title: Case Manager (Bilingual)
Location: Remote
Pay Range: $28.85-$30.29/hr DOE
Shift: 8am-4pm OR 9am-5pm
What's the Job?

• Guide patients through complete and compliant enrollment processes, providing welcoming outreach and setting clear expectations.
• Assist patients and healthcare professionals with reimbursement navigation, including coverage investigations and form completion to reduce out-of-pocket costs.
• Serve as a central liaison for physicians, nurses, clinics, and pharmacies, providing timely updates and supporting site-specific needs.
• Coordinate pharmacy activities, ensuring drug coverage aligns with dispensing and troubleshooting billing or filling issues.
• Manage multi-channel communication including calls, emails, and faxes, while maintaining accurate data entry and administrative records.

What's Needed?

• Completion of post-secondary education or equivalent experience.
• Experience in customer-facing roles within healthcare, pharmaceutical, or insurance settings is advantageous.
• Understanding of public/private coverage criteria and SA/PA processes (training provided).
• Outstanding communication, empathy, organization, and multi-tasking skills with high accuracy in data entry.
• Proficiency in Excel, Word, Outlook, and web portals; comfortable with telephony and remote collaboration tools.

What's in it for me?

• Opportunity to work remotely with a flexible environment.
• Engage in meaningful work supporting patient care and access to healthcare services.
• Potential for contract extension or transition into a permanent role based on performance.
• Collaborate with a diverse and inclusive team committed to excellence.
• Gain valuable experience in healthcare program management and patient support services.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Skills Required