Job Description

Job Title

Case Management Support Counsellor

Immediate Supervisors

Director of Settlement and Family Support Services, Team Lead of Settlement and Family Support Services

Classification

Counsellor/Facilitator

Wage

Starting at $24.92 per hour




Closing Date: August 28, 2025


Start Date: ASAP until March 31, 2026. May be extended, may become permanent.

Job Purpose

Under the direction of the Settlement and Family Support Director, the Case Management Support Counsellor receives and provides initial settlement services to refugees and immigrant. This position assists immigrants and refugees to become independent and self-sufficient by providing settlement counselling services. The position is frequently expected to provide service in client's first language or a common language other than English.

Duties and Responsibilities

AdministrationProvides settlement services to refugees and immigrants through Case Management and one on one or group counselling. Fosters equitable treatment of immigrants by keeping up-to-date on policies and programs affecting immigrant settlement; and maintains good working relationships with community service providers. Helps clients access community services by providing information, consulting, following up with referrals, advocating for clients, and translating and interpreting for clients. Keeps supervisor informed by regular reporting as required and advising them on emergent issues. Ensures service quality and collaborative work relationships by providing guidance to new staff and acting as a resource person in an identified area of expertise.
Case ManagementAssists immigrants with adjustment to life in Canada by providing assessment, counselling, orientation, translation, interpretation, document preparation, employment and health information and support, and organizing group activities for information, education and enjoyment. Provides life skills coaching, crisis intervention, and implements remedial or preventative measures. Manages cases by assisting immigrant families and individuals to access community services through home visits, outreach activities, providing information, consulting, making contacts and appropriate referrals, and accompany them on appointments. Follows up with contacts, advocates for clients, documents case files, and shares client information through case consultations.
ProgrammingProvides program information and data by maintaining client records, preparing required client files, and participating in staff meetings and internal committees. Promotes respect for cultural diversity by informing and educating the community about immigrant and cross-cultural issues; and participating in external committees. Coordinates and recruits participants, and facilitates group sessions, workshops and presentations to support client learning, integration and empowerment. Demonstrate strong communication skills in interactions with clients, colleagues and external stakeholders.
Other duties as assigned.

Education and Experience

Bachelor's degree in social work, education or psychology and one year of work experience providing counselling services, OR Post-secondary education in the social sciences, humanities or adult education and two years' work experience providing counselling services, OR An equivalent combination of directly-related training and experience. Training in life skills counselling not mandatory but is an asset. Strong computer skills are desired for client work, reporting, communication, developing presentation materials and facilitating workshops. Candidates with experience facilitating group sessions, delivering presentations, and demonstrating strong communication skills will be preferred.

Required Licenses and/or Certifications

Criminal Occurrence Security Check - Must complete a Criminal Record and Vulnerable Sector Check in good standing and within three months prior to first day of employment. * Proof of English proficiency by obtaining a completed Canadian education, Minimum CLB level 8, or IELTS 6.5.