Job Description

Organizational Unit
University of Victoria -> University Secretary -> Equity and Human Rights
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date
25 August 2025
Please note that positions will close at 4 p.m. on the closing date.
FTE
1.0
Salary Grade
$72,044.00 - $103,334.00
Additional Posting Information
N/A
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
ME6
Start Date
10/1/2025
End Date
10/1/2026
Employee Group:
Management Excluded - Term
# of Hires Needed
1
Category
Administrative and Support Services, Education, Training, and Library, Equity and Human Rights, Other
About this Opportunity
The University of Victoria is one of Victoria's largest employers and one of Canada's best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria's diverse academic programs, world-class research and commitment to civic engagement.

An employee in this classification is excluded from the bargaining unit as defined in the Labour Relations Code.

The salary range for this position is:

Recruitment range: $72,044 - $89,923 maximum starting salary

is determined through knowledge, experience and internal equity.

Performance range: $103,334 salary range ceiling

is available through annual performance increases.


Job Summary

Mandate or core purpose of role


The Case Management Officer in an integral part of the EQHR Case Management team, which includes the Manager, Informal Case Resolution, Manager, Sexualized Violence Prevention, Education, and Support, and the Associate Director. The Case Management Officer participates as a member of the EQHR Case Management team by providing the first point of contact and intake for all complaints and inquiries under the Discrimination and Harassment and Sexualized Violence Prevention and Response policy. They will move some cases through to resolution while assisting in coordinating and managing the overall caseload under both policies toward efficient and timely resolutions.

Summary of roles, functions and areas of focus


The Case Management Officer is responsible for responding to inquiries from across the university community regarding concerns of Discrimination, Harassment, and Sexualized Violence. They will be the first point of contact for the case management team and will triage, refer, resolve or escalate as appropriate. They are additionally responsible for maintaining complaint records and a database in accordance with relevant university policies. The Case Management Officer will also support the Associate Director in terms of outreach and support for Complainants and Respondents. They will understand and be able to provide information and advice on both Policies to all members of the university community.


In addition to their regular responsibilities, the Case Management Officer may be asked to cover for other administrative positions in the EQHR office as necessary.


Job Requirements

Qualifications and experience


A level of education, training, and experience equivalent to Master's degree in human rights, social work, gender studies, political science etc. Ability to multi task, organize and prioritize work. Excellent communication skills, both oral and written. Able to relate effectively with students, staff and faculty in a diplomatic, tactful and patient manner that is sensitive and respectful of differences (cultural, disability, sexuality, age, gender, etc.). Able to respond to disclosures and complaints in a trauma-informed and survivor-centred manner. Introductory skills in conflict resolution and/or crisis management. Able to use discretion, judgment and maintain confidentiality. With support, able to assess risks in someone's situation. Ability to stay calm and rational under all types of circumstances and interactions. Able to work collaboratively within a team environment and maintain positive relationships with colleagues. Able to take initiative and work independently. Demonstrated adaptability and resilience in response to changing work environment and demands. Experience working with human rights policies. Skills in MS Office program and ability to learn additional software as needed.

Key job-specific competencies

Personal Credibility

- is trusted and respected by others, protects confidential information, and is accountable for their own actions and decisions. Serves as a role model for others when solving problems and dilemmas or confronting unethical actions.

University Policies

- provides accurate and timely advice on policies, processes, and services. Can interpret and apply university policies to various situations.

University Resources

- comprehensive knowledge of university and community services and resources.

Equity, Diversity, and Inclusion

- demonstrates capacity to build and maintain equitable and trusting relationships with a diverse range of people and act without bias.

Human Rights

- basic understanding of power and powerlessness and interest/willingness to continue to learn including building an awareness of one's own multiple social locations and the effect they might have on interactions and is able to apply the understanding to varying situations.

Records Management

-has a strong understanding of the universities records management system and protection of personal privacy policies.

Administration

- uses related equipment including various computer applications such as word processing and spreadsheet software and databases.

Unusual working conditions


This position will be required to deal with a variety of situations that require tact, diplomacy, sensitivity, compassion, and confidentiality. There will be interactions in which individuals may be in a significant amount of mental and/or emotional distress and require de-escalation.

Territory Acknowledgement:

We acknowledge and respect the L?k?????n (Songhees and X?seps?m/Esquimalt) Peoples on whose territory the university stands, and the L?k?????n and WSANE? Peoples whose historical relationships with the land continue to this day.

Equity Statement:

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.


Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement:

If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.

What UVic Offers:

To learn more click here